December 2023

iFiber is Thankful for Your Business

During this season of gratitude, we thank you for the opportunity to connect you to the world with iFiber's industry-disrupting, open-access fiber network. We stand together with you to keep our businesses and communities running and strong. Whether you're working from home, office, industry or school, iFiber maintains its commitment to excellence as we serve you.

Best Wishes from the entire iFiber team,

Matthew Parks, Executive Director


Holiday Schedule for iFiber

Please note that iFiber and Northern Illinois University will be closed for Winter break from Dec. 22, 2023 through Jan. 2, 2024, for normal iFiber and NIUNet operations. During that time, iFiber service issues and interruptions should be reported via phone to NIMC (Northern Illinois Monitoring Center) at 1-877-753-8100.

Illinois Extension Partners Provide Education and Outreach

Illinois Extension’s Local Government Education (LGE) program partners with the Department of Commerce and Economic Opportunity’s Illinois Office of BroadbandIllinois Broadband Lab, and the Benton Institute for Broadband & Society to provide outreach and assistance aimed towards community and county broadband development goals and digital equity.

Some recent topics of interest include:

Fall Battery Physical Maintenance Inspections Completed

iFiber performed its annual Fall Battery Physical Maintenance Inspections (PMI) at its Core Location and Distribution sites. Each year, those sites are notified about an anticipated day needed for iFiber technicians to gain building access. This was preventative maintenance, so the inspection did not include replacing batteries, which made this year's process quicker than previous inspections. As always, iFiber technicians notified the contact person when they were on their way. iFiber appreciates the time and assistance from Core Location and Distribution sites.

Call JULIE Before You Dig

Winter, Spring, Summer or Fall ... No matter the season, iFiber urges you to call 811 before you dig to avoid service disruptions and damage to buried utilities. Every day, from January through December! For more information, visit

Keep Up-to-Date via iFiber's website

Stay up-to-date on the latest iFiber and broadband industry news via iFiber's website.

Broadband Industry News...

iFiber shares Broadband Communities Magazine articles to emphasize the importance of fiber in bridging the digital divide. As a provider of high-speed broadband transport services in Northwest Illinois, iFiber is committed to bridging the digital divide with an Open Access fiber network. iFiber is a not-for-profit organization that offers low-cost solutions for both public and private entities. High-speed broadband is crucial to the future of northwest Illinois communities.

Important iFiber Information

  • Please don’t work in the cabinet, enclosure, and/or equipment labeled iFiber. This could accidentally cause service interruptions in your location and could impact others as well. Call NIMC at 877-753-8100 or e-mail if you notice damage to the equipment/enclosures, or have questions about anything that looks out of place.
  • Contact and/or your local iFiber Outreach specialist if you are aware of, or are planning, any construction to your building or property. iFiber will investigate and determine if this could impact the connection or equipment. As a reminder, only iFiber contractors are allowed to relocate iFiber cable, enclosures, and equipment.
  • iFiber engineers work to maintain the iFiber equipment remotely. Unless instructed by an iFiber engineer/Outreach specialist, please do not unplug or attempt to connect to any iFiber equipment.
  • If you find that your Internet services are running slow consistently, contact and let us help. iFiber provides your connection to the world via fiber. Individual services (such as Internet or phone service) are via a third party ISP. If anything is partially working (e.g. the Internet works, but is just slow), it’s quickest to start with whoever provides that service. iFiber will always support customer concerns; however, most often there is an issue with the service and not the fiber lines. Fiber is one of the most stable connection types and iFiber is committed to doing a great job managing its services. iFiber also can provide bandwidth reports to show you how your service is used and help you make an informed decision.
  • iFiber is a community-based, not-for-profit organization with an Open Access fiber system in your area. iFiber has low-cost solutions for both public and private entities. High-speed networks are crucial to the future of northwest Illinois communities.
E-Rate Resources

E-Rate is a program of USAC that gives funding to schools and libraries through an open bidding process. USAC, or the Universal Services Administrative Company, is an entity designated by the Federal Communications Commission responsible for administering a roughly $10 billion fund that can be used to pay for Internet connections within impoverished regions, whether rural or urban. In Illinois, CMS has entered into state master contracts with vendors to support ICN customers for their E-rate category 2 purchases. The state has already conducted a competitive bidding process and selected vendors. More details: iFiber website.

Monitoring Center
Northern Illinois Monitoring Center (NIMC) is designed to provide wide-area support for iFiber customers. For urgent issues, please call the NIMC number 1-877-753-8100 to reach a live agent. For non-urgent issues or questions, you are welcome to Email NIMC at If you have any questions or concerns, contact us at  
Network Administrators: Register your organization's contacts at  Sign up for e-mail alerts for advance notice about maintenance on the iFiber network or notification of a network down at
Illinois Fiber
Resources Group
P.O. Box 755, Sycamore IL 60178
(815) 753-8113