Monthly Tips & Tricks Webinars Thank you to everyone who attended March's Tips and Tricks Webinar focusing on self-service options for clients, and how to best make use of your technology products for promotional activities. To view a recording of this webinar, or to view any other previous webinars we've offered, click here or visit your ePet Resources at ePetHealth.com . We value your feedback and suggestions, so if you would like a certain topic covered in a future webinar please email us at: customerservice@epethealth.com

May's Webinar Topic: Are Your Goals On Track? Thursday, May 17th, 2018 10:00am or 2:00pm CST We’re rapidly approaching the mid-point of 2018. How are your results stacking up against the goals you had challenged your practice with at the beginning of the year? In this month’s webinar, we’ll talk about how you can validate results you’ve received from customer surveys, as well as identify how your actual compliance rates for preventative care and provider production are stacking up against your stated goals. To register for this webinar, which will take place on May 17th, please click on the Register Now button below.

Register Now

How do your customers rate you? (Part 2) As we discussed in March's newsletter , the best way to open the door for feedback is to provide surveys to your customers. Sometimes, all you want is just a quick rating on where you stand. Last month we communicated how ePetHealth has a good survey tool for feedback like that included in the base ePetHealth package.  There are times however, where you would like to give customers the opportunity to post direct, positive feedback about your practice to online review sites like Google or Yelp. Reputation Builder is the premier tool available to you as a Patterson Veterinary technology customer.  With Reputation Builder, you can monitor how your online reviews are going, and build as many different types of surveys as you would like. Your review information is easily tracked, as seen below:

When you start the process to create a survey, it’s an easy to follow wizard process…..

Maybe you’ve just started offering some new services. You could build your survey based on that to solicit the feedback you are looking for…..

Once you answer a few more questions in the wizard, you’ll be able to start building your survey questions…..

Once the surveys have been sent, and you start to receive feedback, you can utilize Reputation Builder to direct clients with positive feedback to your various online review sites to build your online reviews and reputation.  Should any negative feedback come in, you’ll be alerted via email and text and be able to address proactively and without them going directly to a rating site. If you're already enrolled in Reputation Builder and have questions on what we've covered in this newsletter, feel free to reach out to our support team at 888.826.0935.  If this product is one that you may be interested in but don't yet subscribe to, our sales team is available at 877.422.8838 to help you decide if it's a good option for your practice.

Client Follow Up Made Easy How can you help your clients understand your assessment and plan for their pet’s healthcare even easier? What if you could do that while cutting back on lengthy and sometimes repeat phone calls with your clients? With our Text On Demand Plus system, you can text them complete diagnosis and treatment plan overviews – simultaneously record your computer screen (showing medical records, lab results, or radiographic images) and your voice explaining what it is their pet has going on and what your recommended treatment involves. Or, simply attach a lab result, before and after photos of the pet’s teeth, or other files to your text.

This tool helps you communicate comprehensively and efficiently with not only your clients, but also specialty or referral practices and even other colleagues within your own practice!                                                                         Get Text On Demand Plus by calling our Technology Solutions team at 877-422-8838

ePetHealth | 888-826-0935 | epethealth.com