There is currently a pause on onboarding new eReferral senders and receivers while Ontario Health is undergoing a public procurement through a Request for Proposal for Vendor(s) of Record to provide eReferral Management Solution(s). 

If you are already set up with eReferral and need support or additional training, please reach out to your Change Management Specialist, or email eReferral@ehealthce.ca.

Please fill out the following form to be added to our onboarding queue: ​ eReferral Onboarding Queue Form​

In March of 2024, an enhancement was made to the Wait Time functionality in Ocean eReferral. As well as being able to leverage Ocean’s ability to automatically calculate and display wait times based on the number of eligible eReferrals received over the past six months, receiving sites can now self-report additional wait time information.

Wait times are displayed in the Ocean Healthmap when a user is performing a search, and are also displayed in the Health Service Offering details in a receiving site’s Directory Listing.

If you would like to enter self-reported wait times for the services you provide, you can follow the instructions on Ocean’s website. If you would like assistance with this, please reach out to the Change Management Specialist who supports your site or email eReferral@ehealthce.ca. 

When an Ocean eReferral is sent, the ‘Referrer’s Information’ section contains details about the referring clinician, including the address and contact information; however, clinicians often operate out of more than one physical location. 

Ocean now offers a way to store and use these various sets of clinic information from within one Ocean account. 'Clinic Locations’ can now be created, allowing for one user account to be used across multiple Ocean sites. 

If you would like to add more than one clinic location, here are the steps: 

Did you know TReC allows specialists to respond to eReferrals as eConsults where appropriate?

The Triaging eReferrals as eConsults (TReC) in Ocean initiative provides an opportunity to leverage existing eReferral workflows for scenarios where eConsult advice will meet patient needs.  Specialists can respond as an eConsult directly from the Messaging section of an Ocean eReferral. They can provide their advice, attach resources for the referring clinician, and bill for the eConsult - all from within Ocean. 

The sending clinician will receive an email notification that they have a response via eConsult to review. A link in this email will take them to the eConsult response in Ocean. From there, the sending clinician can proceed to refer their patient for an in-person visit, or accept the advice received.    

By allowing specialists to turn eReferrals into eConsults in Ocean, many benefits are realized:

• Faster access to specialist advice
• Avoidance of unnecessary in-person specialist visits
• Improved clinician experience by using one platform
• Improved care coordination
• More flexibility to provide the patient with the most appropriate care for their needs
• Prompt learning for primary care and specialists
• Documentation of the case, rather than a traditional phone call for advice 

Please refer to our regional destination lists to see which specialists in your area are using TReC:

ERIE ST. CLAIR

HAMILTON NIAGARA HALDIMAND BRANT

SOUTH WEST



WATERLOO WELLINGTON

For more information about TReC, please email eReferral@ehealthce.ca. 

In case you missed it in our Winter Edition, as of January 26, the Midwives Access to eConsult Advice (MACA) Project has enabled access for Midwives in Ontario to receive specialist advice for patient care utilizing the Ontario eConsult program on the OTNhub. The aim of this project, in alignment with best practice guidelines, is to improve accessibility and assess acceptability and feasibility, while evaluating the impact on each of the five domains of the quintuple aim for healthcare improvement.

This initiative is a partnership between the Ontario eConsult Service and the Association of Ontario Midwives.

For more information, please reach out to the Ontario eConsult Centre of Excellence at eConsultCOE@toh.ca. 

Discover newly added services and programs live on Ocean eReferral and new Specialists who have been onboarded to respond to eConsults! 

• AIRE Allergy (Dr. Collin Terpstra, Dr. Brad Jackson, Dr. Whitney Shea) (Cambridge)
• AIRE Allergy (Dr. Brad Jackson, Dr. Whitney Shea) (Guelph)
• Bronte Vascular Ultrasound (Oakville)
• Cambridge Memorial Hospital – Outpatient Oncology Program (Cambridge)
• Canadian Mental Health Association Lambton-Kent Branch (Chatham):
• Case Management
• Early Intervention for Psychosis
• Housing Supports
• Long-Acting Injection Clinic (LAI)
• Cataract Central Intake Erie St. Clair Region
• Cataract Central Intake South West Region
• Chatham-Kent EMS Community Paramedicine Program (Chatham)
• Chatham-Kent Health Alliance (Chatham):
• Assertive Community Treatment (ACT)
• Geriatric Mental Health Outreach Program
• Outpatient Psychiatry
• Psychotherapy
• Chatham-Kent Mental Health & Addictions Central Intake for CMHA & CKHA (Chatham)
• Mental Health First Response Team
• Rapid Assessment Intervention Treatment (RAIT)
• Dr. Alain Proulx – Ophthalmology (London)
• Dr. Alex Camacho – Ophthalmology (London)
• Dr. Barry Emara – Ophthalmology (Windsor)
• Dr. David Schulz – Ophthalmology (Stratford) 
• Dr. Derek Lui – Ophthalmology (Woodstock)
• Dr. Fouad Tayfour – Ophthalmology (Windsor)
• Dr. Juan Gabriel Glinka – General Surgery (London)
• Dr. Kyle Brydon – Ophthalmology (St. Thomas)
• Dr. Lulu Bursztyn – Ophthalmology (London)
• Dr. Marc Raymond – Otolaryngology, Plastic Surgery (Strathroy)
• Dr. Mary Feng – Ophthalmology (Strathroy)
• Dr. Mohammad Hassan Howidi – Pediatrics (Windsor)
• Dr. Rookaya Mather – Ophthalmology (London)
• Dr. Syed Masood – Internal Medicine (Niagara Falls)
• Dr. Terence Si-Chung Chan – Internal Medicine (Niagara Falls)
• Dr. Yiannis Iordanous – Ophthalmology (London)
• Erie St. Clair Radiology (Windsor)
• Erie St. Clair Radiology (Tecumseh)
• Family Service Kent (Chatham)
• Forest City Neurology Clinic (Dr. Warren Berger) (London)
• Grand River Hospital – Rapid Assessment Pediatrics (RAP) Clinic (Kitchener)
• Guelph Wellington Paramedic Service – Point of Care Testing (Guelph)
• Hamilton Vascular Laboratory (Hamilton)
• ProResp (Chatham)
• Skin Disorders Clinic and PureSkin Dermatology (Dr. Tania Bhanji & Dr. Jessica Howard) (Petrolia)
• St. Mary’s General Hospital – Cardiodiagnostic Services (Kitchener)
• St. Mary’s General Hospital – Heart Function Clinic (Kitchener)
• St. Mary’s General Hospital – Heart Rhythm Program (Kitchener)
• St. Mary’s General Hospital – PREvent Clinic (Waterloo)
• Vitalaire Ontario
• Waterloo Wellington High-Risk OBSP (Kitchener) 

• Dr. Behzad Hassani – Chronic Pain and Emergency Medicine (SW)
• Dr. Collin Terpstra – Clinical Immunology and Allergy (WW)
• Dr. Eric To – Hematology (SW)
• Dr. Laura Ball – Breastfeeding Specialist (SW)
• Dr. Mark Kuprowski – Clinical Immunology and Allergy (SW)
• Dr. Nicolas McFarlane – Urology (WW)
• Dr. Rola Zamel – Endocrinology and Metabolism (WW)
• Dr. Sandia Pandavan – Physical Medication and Rehabilitation (WW)
• Dr. Stacey Hubay – Medical Oncology (WW)