Conflict Resolution Clinics @ Community Boards
The Rise of Online Dispute Resolution
With Colin Rule
August 30, 5:30-7:30pm PDT | Online via Zoom
As the pandemic forced many of us to move our lives online, many mediators looked to the field of online dispute resolution (ODR) for best practices and lessons learned. Developed over the last twenty years (largely in response to the growth of eCommerce) the ODR field has generated a deep well of theory and practice while also identifying potential ethical dilemmas and risks.
In Colin’s clinic, he will talk about the rise of ODR, describe what we know and what we still need to know, and sketch out a vision for the future where technology (referred to as the “fourth party” in ODR parlance) plays an integral role in how we mediate disputes across society. Colin will conclude with a Q&A session.
Learning Objectives
With Colin, participants will:
  • Discover of the range of tools and techniques encompassed by various definitions of online dispute resolution (ODR)
  • Learn the history of ODR’s development
  • Consider some of the ethical challenges raised by ODR practice
  • Understand the key questions and choices that need to be made in designing ODR systems
  • See examples of where and how ODR is being implemented to assist negotiators
In addition, Colin will discuss and answer these questions:
  • What Is Online Dispute Resolution (ODR)? How did it develop?
  • How are mediators using ODR? What are some examples?
  • What Ethical Standards are important for ODR?
Colin Rule
Colin Rule is CEO of In 2011 Colin co-founded, an Online Dispute Resolution (ODR) provider based in Silicon Valley, which was acquired by Tyler Technologies in 2017. From 2017 to 2020 Colin served as Vice President of ODR at Tyler. From 2003 to 2011 Colin was Director of ODR for eBay and PayPal. He is the author of Online Dispute Resolution for Business and co-author of The New Handshake: ODR and the Future of Consumer Protection. Learn more about Colin here.
  • Date: August 30, Tuesday
  • Times: 5:30-7:30 PDT
  • Cost: CB Members, $25 | Public, $45
  • Location: Online via Zoom
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