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Mutare: Who Are They?
First Enterprise Voicemail to Email Transcription Provider
Mutare is the nation's most experienced provider of enterprise and carrier grade speech to text services, having launched the first-of-its-kind unified messaging application for business voicemail-to-email transcription in 2008.
Over the years
Mutare has enhanced its offerings with increasingly refined transcription accuracy, multi-modal delivery capabilities and universal voicemail platform compatibility, including both on-premise and hosted solutions.
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The Productivity-Enhancing Power of Speech to Text
Mutare's giSTT voice transcription service will enhance countless business processes by
automatically converting any recorded voice file to text
for easy storing, searching, sharing, filing, retrieving, analyzing and data mining.
The following is a sampling of business applications:
- Auto-transcription of customer/client phone messages for data extraction;
- Auto-transcription of sales calls for follows-up evaluation and development of best practices;
- Automated IT/Help Desk ticket creation;
- Transcription of voice-recorded field notes with integration to the organization's CRM for one-step records update;
- Full and automatic archiving of voice messaging converted to text for audits/compliance without the time and expense of human transcription services;
- Completion, transcription and delivery of phone messages through email or text to on-call customer service agents, reducing the need for weekend and off-hour full-time agent support.
Industries most often served
through Mutare transcription services:
- Insurance
- Financial
- Government
- Legal
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See Voicemail Differently with giSTT
giSTT is Mutare's revolutionary business tool that exclusively converts voice message audio files to text.
While giSTT will not always transcribe messages to be word-for-word, the resulting transcriptions are adequate for users to get the 'gist' of the message without listening, resulting in improved workflows for a variety of applications including enterprise voicemail, digital call completion, contact center overflow, message archival, and e-discovery applications.
giSTT transcriptions can optionally include analytics also tuned for voicemail and return audio quality, speaker sentiment and even gender.
With giSTT,
your company becomes more responsive to urgent voice messages resulting in higher sales, better customer retention and increased personal productivity.
Once voicemail is converted to text,
messages can be searched, forwarded, archived, and appended.
Urgent messages can be checked discreetly in noisy places and in meetings ensuring important voice messages never sit in voicemail.
giSTT works with all your existing phone equipment and mobile devices.
There is no forklift upgrade and you can still use your phone to access voicemail messages, but you will likely never log in to listen to voicemail again.
If interested in hearing more about Mutare voicemail transcription solutions
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please contact your MidCo Account Executive today or email
sales@midcosystems.com
to request more information!
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We Invite You to Learn a Bit More About Us Some may only know MidCo for our telecommunications work and some for just our security work. The truth is, MidCo does all of those things and much more. It's MidCo's people, our relationships with our manufacturers, and our clients that have made MidCo Inc. a leading telecommunications and security systems integrator, ranking highly (32) in the Top 100 security system integrators as per Security Design Magazine (SDM), a past Integrator of the Year Honoree (SDM), and one of the top 600 specialty contractors in the United States.  Utilizing our 57-plus years of experience, MidCo offers its nationwide clientele one source for the successful deployment of integrated network, IP telephone and electronic security systems. MidCo serves its national clients through its membership in Security-Net, an international network of independent security systems integrators. One of MidCo Inc.'s founding principles was and continues to be, customer service.
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Give MidCo a Call - See How We Can Help!
We know you have options. We will always work to be your best option. We will earn your business by offering real differences backed by measurable results. Check in with MidCo from time to time to see what's new in VoIP business phone systems, IP security cameras, access control, intercom and paging, mobile office phone technology, network video recording (NVRs), emergency mass notification, visitor management, and network switches! MidCo remains, Connected to your Success!
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