While I have changed the hourly billing rate in the past, none of my clients have ever experienced a price increase from CLN and most of you have been with me for 5 to 10 years or more.  As we all know, the cost of doing business continues to rise and I continually strive to ensure that you, my clients are receiving the optimum in awareness and knowledge of changes in the bookkeeping and accounting industry as well as other services that affect everyday operations for small businesses.

Many of you will receive communications from me in the near future to offer a new method of billing and pricing changes that will reflect the value of the services you receive from CLN Consulting Associates.  I may also recommend some new services that enable more timely completion of services that reduce your time and involvement.  I would also be interested in hearing from you at this time and learning if you feel that there are additional services you would like to receive going forward or any areas that could use improvement.

 

For those of you who participate in the Cloud platform with Right Networks, we are coming up on 60 days with our new provider.  I feel certain that everyone would agree that while there are a few disadvantages to our new cloud service, overall the benefits far outweigh the disadvantages.  Pricing of course was our motivator and I believe that increased speed has been an unexpected bonus.

Disregarding a few hiccups initially during the transition from Cloud9 Realtime, I have been impressed with the tech support services at Right Networks and I feel that we experience much quicker response times with Right Networks.  Due to the differences in the platform, I am recommending that you contact Right Networks directly should you experience problems directly related to the cloud service.  Connection problems, setup for additional devices, printer issues and most importantly, viewer issues should be directed to Right Networks. The Remote Desktop viewer definitely presents challenges, especially for those using a laptop, mobile device or only one monitor.  Do not hesitate to contact tech support for assistance with these challenges.  They offer many solutions to help you be able to view your task bar, customize your view of the Remote Desktop and generally ease the transition to match the way that you work.

The link below will get you to a page where you can log directly into the Right Networks Helpdesk.  Right Networks also offers 24 x 7 email support at support@rightnetworks.com or telephone support 24 x 7 at 888-417-4448 (ext 2).  Don't hesitate to contact me if you are unable to resolve your issues.

Right Networks Support Page