EMPLOYEE CONFIDENTIALITY
When it comes to confidentiality, we’re familiar with our responsibilities to the residents. But, what are our responsibilities regarding confidentiality, as it pertains to our fellow coworkers?
Confidentiality, in its purest essence, is our duty to respect and protect a person’s right to have their personal information kept private.
In the flow of the workday, we intercept a lot of information, not just specific to the nature of our work, but oftentimes, information specific to our coworkers. Sometimes this is a result of dialogue directly from the individual who is the subject of this information. At other times, it is a result of communication between coworkers, about someone else. This is natural, as humans are social. However, if this information is personal, and not shared by the individual directly-this could be considered gossip and, a breach of that person’s right to confidentiality. When disregard for confidentiality exists, it taints our culture by making our staff feel less protected.
Additionally, sharing information specific to a coworker’s professional private matters, such as coworker concerns, disciplinary action, performance, workplace injuries/leaves, involvement in incidents/investigations…are in violation of our policy. Doing so can also have significant negative rippling effects on the individual, teams, and initiatives in place for intervention.
Our policy requires that we maintain confidentiality regarding our residents and one another. This expectation applies not only to verbal forms of communication, but to text, email, social media postings, and photographic communications.
In order to contribute to an environment of respect, and protection regarding confidentiality, always seek to engage with one another in a positive, supportive way. Disregard any information that comes your way that you don’t have a ‘need to know’. Be direct in your response if approached with confidential information and route the person to the appropriate leader if the info is concerning.
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