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November/December 2023

Water Town Hall on January 18

A man filling a water bottle in a kitchen sink

Join Pasadena Water and Power for a virtual town hall and learn all about your water: where it comes from, what it takes to deliver it, how costs are recovered, and how we ensure sustainable and reliable delivery of safe, high-quality water services into the future. Assistant General Managers Lynne Chaimowitz, Finance and Administration, and Stacie Takeguchi, Water, will lead a presentation followed by Q&A.


Join us virtually via Zoom on Thursday, January 18, 6 to 8 p.m.

Click here to join virtually

or call (669) 444-9171 with the Zoom meeting ID: 886 669 61478

View the Water Town Hall Event Page

Fair Oaks Avenue Water Main Replacement

A man in a heavy tractor driving over a trench in the street

Pasadena Water and Power is replacing two water mains on Fair Oaks Ave., one 8 inch and one 12 inch, that have been in service for more than 90 years. Both will be replaced by a 12-inch Ductile Iron Mainline Pipe to reinforce the reliability of PWP's water service.


Work is set to begin near Washington Blvd. and Fair Oaks Ave., and proceed north over the course of a year. To minimize the impact of this project on residents and businesses in the area, construction efforts will be contained to approximately one block at a time. Construction will intermittently affect water service, but notices of any water interruption will be provided at least 48 hours in advance; special efforts will be taken to minimize customer inconvenience.


For complete details, visit the link below.

More About the Fair Oaks Water Main Replacement

Rain Barrel Distribution Event

A rain barrel connected to a rainfall collection pipe in a yard

Pasadena Water and Power in partnership with Foothill MWD and other local agencies is hosting a rain barrel distribution event on Sunday, January 21, from 9 AM to 11 AM. Customers should pre-order a rain barrel, and then plan to pick it up at the event. Plus, PWP offers a rebate that will cover the cost of the rain barrel, making it FREE after application (maximum quantity of 2 per household).


Pre-order is required. Find out how, and other event details, at the link below.

Overview of the Arroyo Parkway Project

Holiday Safety Tips

An ornament in a Christmas tree covered in lights

Pasadena Water and Power wishes you and your family a happy and safe holiday season. Here are some helpful reminders about how to stay safe.

Be Safe This Holiday Season
Customer Service (626) 744-4005
Hours: Monday-Friday, 7:30 a.m. – 5:30 p.m., except holidays
For assistance with general information and non-account inquiries, email WPD_Answerline@cityofpasadena.net.
Include your name, address, and phone number.
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