Effective Jan. 1, 2024, Virtua Prescription coverage enrollees and their dependents will transition to OptumRx for their pharmacy benefits, replacing CVS Caremark. This change aims to enhance the customer experience with pharmacy benefits. 

Additionally, Virtua has partnered with RxBenefits, a dedicated concierge service, to support all pharmacy benefit inquiries.

Colleagues can reach the RxBenefits Member Services Team from Monday to Friday, 8 AM to 9 PM, by calling 800-334-8134 or emailing

Key points to note during this transition include: 

  • All colleagues and their dependents will be issued new OptumRx ID cards for 2024. 
  • Current pre-authorizations and remaining medication refills will be transferred to OptumRx automatically.
  • You may use any retail pharmacy that accepts your OptumRx plan when filling short-term and 90-day prescriptions (including, but not limited to, CVS, Walgreens, and Rite Aid).
  • The Virtua Specialty Pharmacy (VSP) located at the Virtua Health & Wellness Center – Berlin will provide specialty medications under the Virtua medical and prescription benefit. For more information, contact VSP at 856-322-3080.

For Union questions or concerns, contact a

Local Officer or your JNESO Labor Reps:

Yolanda Brewer (800) 292-0542 x124

Ellena Osborne (800) 292-0542 x119

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