Unlocking the Possibilities: Util-Assist Summer Newsletter

In this Util-Assist Connections Newsletter:

Discover how innovative technologies are making it faster and easier to prevent substation break-ins with SecureAssist, explore Util-Assist's other managed services for outage management, contact centre and billing, and data exception management, and get ready for our webinar on unlocking possibilities with next-gen AMI.

Strengthening Substation Security with New Technology

SecureAssist is proving successful at protecting substations from intrusions, and by harnessing leading-edge technology, we're getting even better at keeping your most critical assets safe and secure. Camect brings new AI capabilities to heighten intrusion detection and eliminate false alerts while SureView's advanced platform supports customizable action plans for your utility.

Underpinning our solution with award-winning technologies, SecureAssist agents now have best-in-class tools to validate suspicious activity in real-time and execute real-time responses, including dispatching of local law enforcement. Learn more.

At Your Service

You might think of us as an AMI consultant, but did you know that Util-Assist offers a full range of flexible services to utilities? Our managed services help you reduce risk, save costs, and streamline processes, allowing your staff to remain focused on your core business.

PowerAssist is a holistic outage management contact centre that keeps your customers informed 24/7 with live agents, interactive SMS, web chat, billboards, and more.

SecureAssist protects against substation theft and vandalism, extends the life of your valuable assets, and reduces safety risks with around-the-clock AI-enabled surveillance services.

SyncAssist ensures accurate AMI data synchronization across your utility systems and promptly resolves meter data exceptions, ensuring meter-to-cash operations continue without interruption.

CustomerAssist offers a complete range of back-office support, from billing to collections to contact centre, leveraging state-of-the art technology.

Next-Gen AMI Webinar: Unlocking the Possibilities

With the first generation of advanced metering infrastructure (AMI) nearing end-of-life, utilities are starting to explore the many innovations that the next generation of AMI brings to improve operations and the customer experience. Util-Assist is holding a one-hour webinar on next-generation AMI this fall. The webinar is a practical primer to kickstart planning your AMI initiative, from business case through to deployment.

Stay tuned for more details to be announced in the fall newsletter. To find out more or to save your spot, contact John Forsyth.

We're Growing!

As more and more utilities embark on technology procurement and innovation projects, we've hired two more project managers. Welcome to the team!

Nav Dhanda

Senior Project Manager

Juliet Ibeachu

Senior Project Manager

We're Celebrating!

Util-Assist continues to be a great place to work, with an outstanding culture and ample opportunities for development and advancement as the utility industry evolves. Congratulations and thank you to our long-term service award recipients this year.

10 Years of Service

Tyler Whalen

Director, Business Development & Sales

Parm Singh

Technical Lead

5 Years of Service

Isa Qureshi

Chief Business Development Officer

Ryan Singer

Manager, SyncAssist

Tony Geniole

Billing Coordinator

Conrad Walus

Financial Analyst

John O

Manager, PMO

About Util-Assist

Util-Assist’s solutions merge technology with strategy to streamline processes, boost productivity, enable data-driven business decisions, and deliver enhanced customer experiences, transforming how utilities operate and deliver value to their customers. Driving digital innovation with professional services and managed services for electric, water, and gas, Util-Assist is shaping the utility of the future.

www.util-assist.com | info@util-assist.com

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