UPDATED STUDIO POLICY

Our late cancelation/no show policy will be changing to the following effective 2/1/2024. Late cancelation/no show fees are automatically charged each Sunday for the week prior. Please remember to check in at the studio when arriving to class. Avoid late cancelation/no show fees by following the early cancel policy and/or removing yourself from the waitlist if you do not plan on coming in. 

PILATES REFORMER CLASSES

EARLY CANCEL - Allows the member to cancel their class without any penalty. When a client is early cancelled within the cancellation window (24 hours before the start of a class), a client on the waitlist will automatically move into the empty spot on the roster and your class pass will go back on to your account.


LATE CANCEL - Allows the member to cancel their class (within 24 hours before the start of a class), but will receive a penalty fee of $20 for each late cancel. Your class pass will go back on to your account. This includes when a member books a class, late cancels and picks a different class within the 24 hour window.


NO SHOW - When a member has registered for a class, and does not show up or cancel. You will receive a $35 penalty fee for each no show and your pass will go back on to your account.

IN-STUDIO MAT CLASSES

(BARRE, PILATES MAT, YOGA)

EARLY CANCEL - Allows the member to cancel their class without any penalty. When a client is early cancelled within the cancellation window (4 hours before the start of a class), a client on the waitlist will automatically move into the empty spot on the roster and your class pass will go back on to your account.


LATE CANCEL - Allows the member to cancel their class (within 4 hours before the start of a class), but will receive a penalty fee of $10 for each late cancel. Your class pass will go back on to your account. This includes when a member books a class, late cancels and picks a different class within the 24 hour window.


NO SHOW - When a member has registered for a class, and does not show up or cancel. You will receive a $25 penalty fee for each no show and your pass will go back on to your account.


BOOKING REMINDER


You can only book 14 days out at a time. You cannot book multiple reformer classes a day. Class starts on time and the door will be locked once class starts for everyone's safety. You can arrive 10 minutes before class, no earlier to ensure we have enough time to clean the studio between classes. No late arrivals will be let into the studio.


SCHEDULING/WAITLIST TIPS


  • Book classes that you know you can definitely make. If you are unsure and your schedule changes often book the day off - we usually have a spot available the day of.
  • Put yourself on the waitlist. We will send you an email as soon as you get in to the class. You can move from waitlist to the class up until one hour prior to the start of class. If you can no longer make the class, take yourself off the waitlist to avoid late cancel/no show fee.
  • Cancelations happen, if you do not plan on checking your status then please remove yourself from the waitlist in order for the next person to get in to the class and to avoid the late cancelation/no show fee.


PARKING


We offer 12 parking spots on the side and behind our building. You can access the parking lot from Merrick Road and exit from Maple Street. If the parking lot if full, parking is available on Merrick Road and Maple Street. The best time to park is about 5-10 minutes before your class start time.


WHAT TO BRING...


Taking a mat class? Bring your own mat, water, and small hand towel (if needed).

We do have studio mats available if needed.


Taking a reformer class? You do not need to bring a mat.

Bring water and small hand towel (if needed).


All of our classes can be taken barefoot or with "grippy" socks.

We do not sell socks at our studio.







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www.cayanewyork.com