2020| Volume 3
Mercy Care Provider Newsletter
2020 - 2021 Flu Season
The CDC continues to recommend flu vaccination for everyone 6 months and older.
Last flu season there were 18 million medical visits related to the flu leading to
410,000 hospital visits and 24,000 deaths.

Current information indicates it is possible to get both the flu (or other respiratory
illness) and COVID-19 at the same time. Flu vaccination is still the best preventive
measure against the flu and this year it will be more important than ever.
Referring, Ordering, Prescribing, Attending (ROPA) - AHCCCS required registration
**Important Information** 

The Patient Protection and Affordable Care Act (ACA) and the 21st Century Cures Act (Cures) require that all health care providers who provide services to, order (refer), prescribe, or certify health care services for AHCCCS members must be enrolled as an AHCCCS provider.

Workforce Development Training and Resource Site
Mercy Care's Workforce Development department is proud to announce the roll-out of our Workforce Development Training and Resource Site which is available on our Provider Training and Education web page for providers. 
ProPat Reminder

As a reminder, Mercy Care's Participating Provider Authorization Requirement Search Tool (ProPat) is available to providers on our Mercy Care Web Portal or our Mercy Care RBHA Web Portal.

ProPat gives you the ability to review which services require authorization and which services do not. You must have a Mercy Care or Mercy Care RBHA Web Portal login to access this tool. You may register for our Secure Web Portal by filling out our Mercy Care Web Portal Registration Form.
Constant Contact: Sign up to stay connected

As part of Mercy Care’s comprehensive communication strategy, we use Constant Contact, an email marketing vendor, to assist us in getting important information directly to our providers via email. 

We continue to post all provider communications to our website.
More time for TRC - Transitions of Care
What is TRC? You likely have heard of this hybrid HEDIS® measure though it is still fairly new and prone to growing pains. It was introduced in 2018 and, as the name implies, it centers on care transitions from acute (or non-acute) inpatient settings and looks at the percentage of discharges for members 18 and older that meet all four indicators below:
Health Information Exchange

Mercy Care has a strategic partnership with Health Current, Arizona’s statewide health information exchange (HIE) to improve the electronic data connectivity of the overall healthcare system. We collaborate on training and education related to the HIE services available and offer support with technical assistance for those seeking to establish a relationship with Health Current.
MCA and COVID-19

MCA is committed to keeping our members and the communities we serve healthy and active – and never has that been more important than in the global pandemic we are facing right now. It’s a serious threat, one that goes beyond physical health. Given the measures designed to keep us safe are also keeping us isolated, MCA has responded with a range of services and support that build on our 30-plus years of meeting the unique needs of our members.
Recent Provider Notifications

Mercy Care’s provider notifications contain important information for your use. Please click on the links to view the most recent provider notifications in greater detail:  
Recent Provider Forms

Provider Forms are added as needed for provider use. New forms since our last provider newsletter include:
Recent Reference Material and Guides

Reference Materials and Guides contain valuable information you may refer to at any time. Recent Reference Material and Guides include: 
We want to hear from you!

This is your provider newsletter! We want to hear from you regarding any topics you would like us to cover in our quarterly newsletters. Please feel free to contact our Network Management department through e-mail at: MercyCareNetworkManagement@mercycareaz.org to convey any thoughts or ideas you may have.
Mercy Care is proud to introduce...


Jason Glenn
Network Manager
Mercy Care


Jason came to Mercy Care in July 2019, as a Network Manager (Contracts Department) where he rapidly acclimated to the process in order to hit the ground running. His vast knowledge of dealing with complex and large volume agreements was put to the test as he was faced with Mercy Care’s multiple lines of business, ever-changing environment and sharp business ethics. Along with the help of a great team, Jason has been successful in fitting right in!