City offices are closed Monday, May 27 in observance of Memorial Day. Yard waste pickup will run as scheduled. | |
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Thank you to all residents who completed the resident satisfaction survey. Our goal was to learn your perceptions of life in Highland Village, your satisfaction level of the services provided by each department and to evaluate experiences with City Staff and your level of satisfaction with the results of the interaction.
The survey showed Highland Village residents have high expectations and a specific segment of residents has significantly higher expectations. Department ratings showed police, fire and EMS are rated extremely high and residents who interacted with those departments rated the experience exceptionally high. Residents rank safety and security followed by outdoor activities, trails and parks as their most positive experience in living in Highland Village. Only 13% of respondents said they experienced a problem or had a formal complaint, which is very close to the leadership benchmark of keeping complaints below 10%. The area for improvement is to focus on solving resident complaints promptly thereby improving satisfaction levels and building relationships with residents. Overall, residents rate their quality of life and loyalty to Highland Village extremely high.
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Celebrate the beginning of summer with Celebrate Highland Village on Saturday, June 8 at Copperas Branch Park. Event festivities begin at 5:30 p.m. with a Kid Zone and food trucks. Escape, The Dallas Journey Tribute Band, performs at 6:30 p.m. End the evening with a spectacular fireworks display on the shores of Lake Lewisville.
Parking on site is limited and requires a parking pass which can be picked up at The Robert & Lee DuVall Center. Shuttle service is available from remote parking locations.
We have a limited number of parking passes for Highland Village residents. Proof of residency is required. Passes can be picked up at The Robert & Lee DuVall Center at 948 B Highland Village Road, Monday through Friday from 8:00 a.m. to 5:00 p.m. (closed from 12:00 p.m. to 1:00 p.m.) You can call 972-317-7430 first to ensure passes are still available.
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Celebrate Highland Village 5K and Fun Run
Hosted by the Marcus Cross Country and Track Booster Club.
EVENT DETAILS
Doubletree Ranch Park
Saturday, June 8
8 a.m. - 11 a.m.
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Highland Village Lions Club Family Fishing Derby
Prizes and fun!
Doubletree Ranch Park Pond
Saturday, June 8
8 a.m. - 11 a.m.
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The Public Works Drainage Division has a proactive program to test and detect the presence of West Nile Virus within the City’s corporate limits. The program, which spans from May through the end of October, includes weekly deployment of traps, sample collection and testing for West Nile Virus. | |
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City crews are currently treating standing water in culverts, creeks, wooded areas and greenbelts throughout the entire City. The frequency of the recent rains has worked to keep the water moving and clear out standing water areas where mosquitoes can breed. Although it has spiked a population of the flood water nuisance mosquitoes. The City does not spray for the nuisance mosquito population as it is cost prohibitive.
Now is the time to ensure there is no standing water around your property. Check French drains, empty out water from plant trays, pet water bowls, anywhere you see standing water. The BTI “DUNKS” can be purchased at most local hardware stores to place in areas of standing water around your home that can’t be removed.
The City of Highland Village reminds residents to take the proper precautions to reduce their risk of getting the mosquito-borne West Nile virus by remembering the four D’s: drain, dress, DEET and dusk/dawn.
Residents should:
- Drain standing water around their homes to reduce mosquito breeding sites.
- Dress in pants and long sleeves when outside in mosquito-infested areas, but avoid becoming too hot.
- Apply an insect repellent that contains DEET (N,N-diethyl-m-toluamide) to exposed skin and to clothing when outdoors.
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PHASE ONE – SEASONAL CONSERVATION IN EFFECT MAY 1 – SEPT. 30 |
- No outside watering between the hours of 10 a.m. and 6 p.m. Hand watering of shrubbery allowed at any hour.
- Variances to this regulation may be granted by permit only, available at the Municipal Complex (inspections/permits counter).
- Users of private well water or Lake water for irrigation are required to post a sign indicating so in a conspicuous location.
- Hand washing of vehicles shall be permitted providing there is no wasteful runoff.
- Wasteful runoff, by any means, shall be prohibited.
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Eye on Water - Monitor water usage. Catch leaks early.
On any given day in Highland Village, roughly 300 accounts are reporting a water leak. That may sound shocking, but leaks are more common than you think! Don’t wait until your next bill to discover that you have a problem. Set up your account on EyeOnWater, then set up a leak alert. If flowing water is detected “every hour for 24 hours” you get an email. It’s that simple.
STEP 1 - Create an account at https://eyeonwater.com/ Have the following ready:
• Zip Code
• Account Number (including dashes)
• Email Address (this will be your username)
STEP 2 - Set up a “leak alert” with a maximum flow threshold. For example, setting it at 3 gallons/hr will catch a leaky toilet.
Discover water usage trends, verify meter reads, and detect leaks.
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Serve on a Board or Commission
The City is Accepting Applications Now!
Are you interested in playing a vital role in the spirit and strength of your community? Are you interested in learning how the City operates and forms policy? As a volunteer serving on one of the City’s Boards or Commissions, your expertise can be utilized by Council and staff to shape the future of Highland Village. Each year in September, the City Council appoints volunteers to serve two-year terms on various Boards and Commissions, which serve as advisory groups to City Council and staff. City Council may also make appointments throughout the year to fill vacancies or to establish special ad hoc committees, if needed.
The city secretary’s office accepts applications throughout the year from residents interested in volunteering their time by serving on one of our Boards or Commissions. Applicants must be a resident of Highland Village and a qualified voter. If you are interested in serving your community and want to be considered by Council for this year’s appointments, please complete an application and return it to the city secretary’s office no later than Monday, July 31, 2024. Applications received by the city secretary’s office will remain on file for one year from the date of receipt. Information regarding each Board and Commission, as well as an online application, may be obtained at the link below. Applications are also available by contacting the city secretary’s office at (972) 899-5132 or by email at citysecretary@highlandvillage.org.
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Summer in Texas can mean 100 degree temperatures outside. Inside your car, they can rise almost 20 degrees above the outside temperature within ten minutes. Heatstroke begins when the core body temperature reaches about 104 degrees and a child’s body temperature rises three to five times faster than an adult’s. This is why it is so important to understand that children are more vulnerable to heatstroke than adults and take the necessary steps to make sure no child is ever left alone in a vehicle.
- Look before you lock. Make a habit of looking in your backseat every time you park.
- Put something you need in the back seat such as a cell phone, handbag, or your shoe.
- Ask a babysitter or child care provider to call you if your child hasn’t arrived as scheduled.
- Keep a stuffed animal in the child’s car seat. Place it on the front passenger seat as a reminder when the child is in the back seat.
- If you have a change in routine, such as a spouse or parent dropping off your child instead of you, make sure you and the other person communicate to confirm the drop-off was made.
- Never leave children alone in a car for any amount of time.
- Always keep keys out of children’s reach and lock your vehicles so that a child does not get into an unattended vehicle.
- If you see a child alone in a locked car, call 911 immediately. A child in distress due to heat should be removed from the vehicle as quickly as possible and rapidly cooled. Everyone can help prevent hot car deaths.
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Safety Tips for Walking Our City | |
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Whether you are walking our trail system or in your neighborhood, here are safety tips for pedestrians and drivers. Stay safe HV!
For pedestrians:
- Cross the street only at intersections or crosswalks. Look left, right, then left again before crossing.
- Make eye contact with drivers before crossing. Don’t assume traffic will stop for you.
- Follow all traffic and crosswalk signals.
- Use the sidewalk. If there is not one, walk on the left side of the roadway or shoulder of the highway facing oncoming traffic, unless the left side of the shoulder of the highway facing oncoming traffic is obstructed or unsafe.
- When walking, put away electronic devices that take your eyes and ears off the road.
- Stay visible. Wear reflective materials and use a flashlight at night.
- All dogs must be on a leash in Highland Village. Please remember to pick up after them and dispose of the bag in your trash can or a public trash can.
For drivers:
- Stop and yield for pedestrians in crosswalks.
- When turning, yield the right of way to pedestrians.
- Be cautious when passing stopped buses or other vehicles that can block your view of pedestrians.
- Pay attention and put your phone away, so you’re prepared if pedestrians enter your path.
- Follow the posted speed limit and drive to the conditions.
- Slow down at curves in roadways and watch for pedestrians walking.
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