Let's do a quick review and explain what a Tailored Plan is and what you need to know about the Tailored Plan launch that happened on July 1st.

A Tailored Plan is a Medicaid insurance plan that your Local Management Entity/Managed Care Organization (LME/MCO) will operate starting July 1, 2024. The LME/MCO will manage your community-based services and medical services together, along with pharmacy, and long-term supports. The current LME/MCOs are Alliance, Partners, Trillium, and Vaya.



On July 1, 2024, most people with intellectual and developmental disabilities, who qualify for Medicaid, were moved into a Tailored Plan with their current LME/MCO.

You should have received a letter before April 15, 2024 from your LME/MCO giving you instructions on how to make personal choices and how to select a doctor in your LME/MCO’s network.

The choice period ended on May 15, 2024. If you did not call your LME/MCO before May 15^th and choose your doctor, they will assign you to a doctor in their network.

Once everyone is assigned a doctor, your LME/MCO will mail you a Welcome Packet. It has a Welcome Letter, Medicaid ID Cards, and a Member Handbook. The packets were mailed out in late May.

If you have not received a welcome packet or you're not sure of the LME/MCO you should work with, click the button below. And you will find more information about Tailored Plans by clicking the button NC DHHS Webpage Tailored Plans.

Staying Safe in the Summer Heat

During the summer months as the temperatures rise, it's important to be prepared so you don't experience heat illness. Follow these tips:

Stay hydrated by drinking plenty of water.

Limit outdoor activity: when you're outside, try to find shaded spaces where you can take a break.

Try to spend time in an air-conditioned space.

Wear lightweight loose clothing.

Learn more about preventing heat illness by clicking the button below.