We have proudly served Prince William County for over 40 years, distributing clean drinking water and returning treated wastewater to the environment. Based on customer feedback, we’ve made several enhancements to your customer experience. 

We launched a new website and mobile application, both of which are featured in this issue. 

We are also doing business as Prince William Water! Our updated name and logo better communicate our mission as a water utility and our important environmental education. 

During our transition to Prince William Water:

• Your bill has a new look but will be delivered to you the same way you have opted to receive it. 
• E-bill communications will now come from ebill@pwwater.org and general communications from info@pwwater.org. Please add these to your contacts! 
• There will be no changes to your e-bill or recurring scheduled payment enrollments. 
• You may make checks and electronic transactions payable to Prince William Water, Prince William County Service Authority or PWCSA. 

Visit our new website at www.princewilliamwater.org with improved navigation, better accessibility and new features, including an FAQ Assistant, Report a Problem webform and a more robust search tool. 

On our website, customers can continue to access our Customer Engagement Portal where they can view their usage and manage their account online.

Download our new Prince William Water mobile app for a more convenient customer experience! 

1. View your account and pay bills 

2. Report a problem 

3. Receive alerts and notifications 

Find our new app in the Google Play and Apple App stores. 

What are the Lead and Copper Rule Revisions (LCRR)?

Nationwide, water utilities must meet new Environmental Protection Agency (EPA) requirements for LCRR to better protect children and the community from lead-related exposure. To lessen potential lead risks, the EPA is requiring water utilities to generate a comprehensive inventory of all service lines, including those owned by customers.

Actions by Prince William Water

To comply with the EPA requirements, Prince William Water is assessing the materials used in the construction of water service lines on both the utility’s side and the property owner’s side of the water meter.

On the utility’s side, Prince William Water is documenting the service line materials by inspecting the meter crock, taking a photo and recording the findings. On the property owner’s side, we are conducting test pit excavations. Public outreach materials are distributed in advance to inform affected customers of the upcoming work.

Encouraging Customer Participation

We encourage Prince William Water customers to participate in this important inventory process by assessing the material in your water service lines. By filling out a form on our website and reporting the service line material to Prince William Water, you will help to ensure the safety of our community’s drinking water. Service line inventories must be completed and submitted to the Virginia Department of Health (VDH) by Oct. 16, 2024.



To access the Service Line Material Reporting form, visit https://bit.ly/4bTGUU8. 

Be Water Wise this Summer

With sweltering summer temperatures in full swing, following our wise water use tips can help maintain even water pressure in your neighborhood and conserve water resources.

• Avoid watering your lawn or garden between peak hours of 4 -7 a.m. 

• Mulch your gardens, trees and shrubs to lock in soil moisture. 

• Consider installing a smart irrigation system to optimize your irrigation. 

• Install water-smart toilets, faucets and showerheads in your home or business. 

• Follow our recommended watering schedule below. 

By using water wisely, we ensure that there is enough water now and for future generations.

When we practice using water wisely, we also help maintain healthy habitats for plants, animals and aquatic life. Become a Water Wise Helper by finishing the 

sentences and learning the ways you can help save water!



Fill in the blanks using one of the choices in the word box below to complete the sentences.