To Our Valued Customers:

I am excited to share with you a number of ways we are enhancing the customer experience. We listened to your feedback and beginning on July 1, 2024:

We will begin doing business as Prince William Water! Our updated name and logo better communicate who we are and the role we all play as environmental ambassadors.

We will launch a new, user-friendly website,, with improved navigation, better accessibility and new features! 

We will roll out a new mobile application for more convenient access to account management and payment on the go.

You can find more information about these exciting improvements to your customer experience at or by scanning the QR Code below.

After 40 years of public service, our commitment to protecting you and the environment remains the same.

Your water. Your environment. Our mission!

Why should I drink tap water instead of bottled water?

Tap water is more affordable and sustainable than bottled water. A gallon of tap water is approximately 300-600 times less expensive than a gallon of commercial bottled water, even though approximately 25 percent of bottled water is tap water sold at a markup. Additionally, most plastic water bottles end up in landfills, and manufacturing a plastic water bottle requires three times the amount of water that fills it. When it comes to your wallet and the environment, tap water is the clear choice!

Water system assetslike manholes, fire hydrants, meter and valve boxesshould never be tampered with. Tampering with these assets can damage water and sewer infrastructure, leading to hazards like sanitary sewer overflows, water loss, or delays in emergency response to fires. Help us protect our infrastructure.

If you notice possible tampering of a Service Authority asset, please call Emergency Dispatch at 703-335-7990.

In April, the Environmental Protection Agency (EPA) announced the first federal standards to limit per- and polyfluoroalkyl (PFAS) substances—often referred to as “forever chemicals”— in drinking water.

The Service Authority and other water utilities are passive recipients of PFAS compounds, which are used in the production of common products like non-stick cookware, packaging and water-resistant apparel. Water utilities do not produce PFAS, but these compounds can reach source waters that are treated

to produce drinking water.


General Manager/CEO Calvin D. Farr, Jr. said, “We support EPA’s efforts to limit exposure to PFAS compounds, which enter the environment through industrial and household uses. We also encourage the EPA to redouble its efforts to keep PFAS compounds out of our environment and drinking water supplies. In partnership with our drinking water suppliers, the Service Authority will ensure that our water continues to meet all EPA standards.”

A wide variety of products are made with PFAS. For more

information, visit our website.

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