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Updates to email to case (E2C) retirement

Effective immediately: reps must stop using all @fleetmatics.com email addresses when communicating with customers.

Please note the following updates in the email to case retirement project:

The following email addresses have now been retired:

contactusfmeu@fleetmatics.com
supportaus@fleetmatics.com
reveal.support@fleetmatics.com
supportusa@fleetmatics.com
supportnl@fleetmatics.com
supportfm@fleetmatics.com
contactusfmus@fleetmatics.com
pomoc@fleetmatics.com
suportept@fleetmatics.com

Auto-response message has been created:

An auto-response message has been created which is triggered when customers send an email to any of the above email addresses with up-to-date contact information.

Updated exceptions for E2C:

Please note that the following countries, as well as all Fleet and Work customers, will retain email to case functionality:

Australia
Chile
Italy
New Zealand
Poland
Portugal
Fleet customers (all locations)
Work customer (all locations)

Please reference original messaging on email to case retirement.

*Support cases going forward need to be raised by following the defined KB process. Teams will no longer be allowed to simply email or forward a case to Support.

KB Article

Project GONG Instructional Video

Join Tyler Derer as he leads you through some great tips around WHY GONG, and how to use it in your selling day!

Call Link

All Things Connect webinar: Built-in Telematics (Part 2)

The proliferation of OEM solutions and how integrating with video safety systems will impact growth

June 18, 2024 at 11 AM ET / 8 AM PT

This webinar will teach you all about the main trends driving transformation in the OEM telematics industry and how our OEM partnerships can help drive efficiency, cost-savings, enhanced security and safety for our customers.

At the end of this webinar, you should have a better understanding of how to demonstrate the OEM onboarding process and explain the benefits of how our solutions combined with OEM telematics can help customers.

Unlock Efficiency: Fleet Management Solutions for Small Fleets

What makes a small fleet is subjective, but small fleets are generally defined as fleets with fewer than 50 vehicles. As these businesses continue to grow, small fleet managers deal with similar issues as mid- and large-sized fleets, in addition to some unique challenges.

What challenges do small fleets face?

In an era of rising costs, small fleets are using technology like fleet management solutions to find new ways to control costs and generate revenue. The top three cost savings areas fleets using a GPS tracking system saw were:

Fuel costs
Accident costs
Labor costs

How small fleets can reap big benefits from telematics:

1. Keep an eye on fuel economy and idling

2. Stay ahead with smart maintenance

3. Prioritize driver and vehicle safety

4. Utilize smart dispatching and see improved utilization

Read more at the link below to see how Verizon Connect is advancing small fleets:

Camera Transfers option is available

A new workaround has been added that enables GCS Support teams the ability to perform camera transfers between different accounts. This is a resolution to a previous workaround that was removed due to the implementation of Connect360.

Read more at the links below for step-by-step instructions:

Reveal Account Transfer Steps

Support steps to transfer camera between accounts