Click here for instructions on how to translate this message into numerous languages.

Vehicle Information Capture Details

Vin Capture is now more important than ever. Prior to the Connect 360 launch, deployment was able to contactless ship based on vehicle type (light/medium/heavy).

With Connect 360, we have to have the Year/Make/ Model at minimum to ship. The preferred route/ smartest route is VIN capture. One of these two things must exist for us to ship.

More than 90% of our sales are supported by the vendor. The vendor has limitations in what they can and cannot see in SF. If we add VINS and/or YMM post sale, it must be done under a very specific field after the CSP has been created or the vendor cannot see it. If captured prior to contract signature, they are able to see the information BAU.

Our priority has to be in capturing the VINS at the point of sale whenever possible. When that is not possible and we need to add it in after signature, we must be precise in how the process is completed.

Salesforce Enhancement Update

The following enhancements have been made within Salesforce:

Enhancement has been completed for changing the default payment method to Credit Card in North America.
A picklist option of "Pilot Customer" has been added for logic flow Opportunity to Account.
New Business closed opportunity to assign Biz Dev Owner is completed.

Important: contract flex is not Pilot ready

Please don't sell Pilots on Contract Flex. The Contract Flex platform cannot support Pilots at this time. In order to avoid a poor customer experience, avoid escalations, and avoid your frustration please sell the Pilot as a fixed Pilot as we have done in the past. When sold, you will be able to do a contract flex initial sale.

Coming Soon:

New Salesforce Page Layouts

Resulting in Faster Access and Reduced Clicks

In order to continue to improve operational excellence, we are launching new SFDC page layouts that will remove, on average, 75% of unneeded fields, resulting in fewer clicks, faster access to needed information and ultimately faster sales.

These changes are being made with the on-going feedback from a group of your peers. With the soft launch and full launch your continued support and feedback will be needed. Stay tuned to how you can provide feedback with the launch communication, and feel free to reach out to your Enablement team for support in the meantime.

Stay tuned for full launch in June.

US only: Updates to contract flexibility MSA

Highlights of the changes to the US MSA for your reference:

Verizon Managed Installation (VMI) acronym changed to Verizon Connect Managed Installation (VCMI). All prior references to VMI have been updated to VCMI in the template
Installation can be performed by Verizon Connect or its authorized subcontractors
Definition of Services Order Form Effective Date has been added to the Definition section
The no show fee has been updated to $150 in the Contract Flex template
VCMI is only available in the contiguous United States