ACCESS Ticketing System Upgrade

The ACCESS ticketing system has been upgraded recently, and users will see minor changes in the submission form. The new system integrates Jira Service Management (JSM) with the Support Portal, which offers many advantages, including better access to documentation and advanced search capabilities that will make it easier to find information. JSM is tightly interconnected with the Support Knowledge Base, and will present relevant articles, suggested in real-time by a machine learning algorithm, as tickets are created, with the goal of answering some tickets before they are even entered into the system! We’re pleased to deliver on our plans to bring these state-of-the-art interfaces, user feedback options and excellent reporting options to the community. 

Visit the ACCESS Ticket System FAQs page to learn more.

Upcoming Allocations Request Periods

For researchers with the largest-scale computational, analysis and storage needs, requests for Maximize ACCESS allocations can be submitted during the period of March 15–April 15. Approved allocations will begin or renew on July 1, 2023. The full allocation request timeline is as follows:

• March 15: Request window opens
• April 15: Request window closes
• Early June: Review meeting
• Mid-June: Notifications sent to requestors
• July 1: Start/renewal date

Connect Your ACCESS ID to Your ORCID Profile

If you've been awarded, or are planning to request, an ACCESS allocation, you can now link your allocation to your ORCID profile. ORCID provides a free, unique, persistent identifier for individuals to use as they engage in research, scholarship, and innovation activities. To link your ACCESS ID to ORCID profile, login to ACCESS here and follow the prompts to connect your accounts.

Learn more about ORCID here.

Join an Affinity Group

Care about a research topic or HPC tool, or do you just want to chat with the community? Join an Affinity Group to get updates about things you care about or request a new one! If you have an allocation, you will automatically become a member of Affinity Groups associated with your allocations.