Newly released data shows significant improvements in TTC customer satisfaction, particularly in safety, following investments in new customer-facing personnel. Last September, the TTC announced it would vastly enhance the visible presence of staff throughout the system, by hiring 130 customer service agents and 30 supervisors at key subway stations, and on the bus and streetcar networks. For more information about these findings, please view our website.

The City of Toronto, Waterfront Toronto, and the TTC are proposing an expansion of streetcar service to the eastern waterfront, referred to as the Waterfront East LRT (project). Environmental approvals for the project are being sought through the Transit and Rail Project Assessment Process (formally TPAP now TRAP process).

Public participation is an important part of the consultation process. We welcome your feedback and thank everyone for their input to date, which has helped to shape this work. A draft Environmental Project Report is posted on the project website for public review and input. 

We want to hear from you! From now until April 30th, we're looking for community feedback on improving our Wheel-Trans Service & Family of Services.

We invite all persons with disabilities who use the TTC, including Wheel-Trans, support persons and members of community-based organizations that support or advocate for people with disabilities to participate. Your feedback plays a crucial role in shaping decisions concerning accessibility at the TTC.

You can share your feedback by participating in this survey or attending one of our public meetings on April 16 or April 18, 2024. For more information, please visit Wheel-Trans Community Feedback.

The Wheel-Trans Reservations phone line assists Wheel-Trans customers in booking and modifying their trips. In November 2020, Wheel-Trans partnered with TELUS to improve performance and enhance the customer experience.

Customer satisfaction with Wheel-Trans Reservations is 99%, with a complaint rate of only 0.017%, representing a 60% improvement since 2019. Deflected calls have dropped to zero since late 2020. Further, the improved WheelTrans reservation line has successfully handled one million calls in 2023 and is projected to manage 1.3 million calls in 2024.

Artist’s rendering of the future Bloor-Yonge Station expanded Line 1 Southbound platform. Design subject to change.

The TTC has released a Request for Proposals (RFP) for the Bloor-Yonge Capacity Improvements project (BYCI). This project will significantly expand and rehabilitate the existing subway station to improve efficiency and capacity and reduce crowding during rush hours. Three teams were shortlisted through a Request for Pre-qualification (RFPQ) process conducted last year and are now invited to respond to the RFP.

The teams are:

• Bloor-Yonge Crossline Partners
• EllisDon-Barnard Joint Venture
• Kenaidan Murphy Joint Venture

For more information, please visit the news article or visit our webpage.

Earlier this month, new platform signage was installed on the Line 1 platforms at Bloor-Yonge Station. These platform stickers are intended to help with flow and reduce wait time.

The platform stickers were also installed at St George (Line 1 only) with a slightly different design this past Fall. 

Service Changes During Construction

TTC Streetcar Service Changes

Due to various City of Toronto and Metrolinx Construction Projects various routes have service adjustments. Please visit our website regularly to stay up to date on all streetcar service changes. 

As part of the province’s new Ontario Line, Metrolinx is building a new underground station that will connect to Line 2 Bloor-Danforth at Pape Station.

TTC service – March 31 to May 11, 2024*

The first phase of service changes is scheduled to be in effect from March 31 to May 11, 2024* while Pape Station’s bus terminal is partially closed for demolition work on the east side bus bay canopy to prepare for construction. The partial closure of the eastern bus bay will require some bus routes to serve customers on Pape Avenue in front of the main entrance or from new temporary bays on Lipton Avenue. Metrolinx will construct these bus bays between March 25 and 31*.

TTC staff will be on-site to help customers find their new bus boarding locations during these changes to TTC service.

For full details, the information can be found online on our website.

TTC Busy Weekend Service

Cherry Blossom Season at Colborne Lodge



From April 3-28, come to Colborne Lodge to celebrate Cherry Blossom season! Learn about the history of the cherry trees in High Park and enjoy reproductions of 19th century Japanese art and poetry depicting this seasonal celebration. Check out haikus created by High Park visitors and add your own haiku to the display. For more information, please visit the website. 

While the TTC does most subway maintenance at the end of service each night, it continues to require weekend and early weeknight closures to complete critical infrastructure and state-of-good-repair work.

Upcoming scheduled subway closures:

• Line 2 (Bloor - Danforth)–St George to Woodbine early nightly closures Monday, March 18 to Friday, March 22, 2024
• Line 2 (Bloor - Danforth)–St George to Woodbine early nightly closures Monday, March 25 to Friday, March 29, 2024
• Line 2 (Bloor - Danforth)–St George to Woodbine full weekend closure Saturday, March 30 and Sunday, March 31, 2024

© 2024 Toronto Transit Commission