TAP is back for 2022!

We are excited to announce that MassHousing will open enrollment for TAP, the Tenant Assistance Program, with benefits beginning January 1, 2022. In recent years, thousands of residents and staff members from hundreds of rental communities across Massachusetts improved their sites through these TAP benefits:

• Webinars/Trainings: Trainings covering a variety of topics, free for staff of TAP member sites
• Resident Programs: Engaging programs that help build healthy housing communities
• Dispute Resolution: Mediation, facilitation and consultation services to manage and resolve conflicts on-site

New TAP membership models

Along with launching enrollment, we have also restructured the TAP membership model. We have seen a dramatic increase in the cost of conducting high-quality trainings led by experienced and knowledgeable instructors. The cost of providing residents with exciting and impactful programs has risen as well. We therefore made the difficult decision to raise TAP membership fees for the first time since 1984.

We have also received an updated endorsement from HUD, which includes training and dispute resolution as allowable expenses in your operating budget. Accordingly, if you are a HUD assisted site, we have structured the benefits in such a way that allows you to choose your level of participation. The pricing structure for HUD-assisted and non HUD-assisted sites is outlined below. Please carefully review the new HUD endorsement in this process of enrollment, which is attached in your invoice.

Pricing Structure: Non HUD-Assisted Sites

The value of TAP extends beyond sites financed and/or overseen by MassHousing. Therefore, we have created a tiered pricing system that makes TAP membership available to any site. This pricing model will include all three benefits (training, dispute resolution services, and an allotment of resident programs) for the flat rate outlined below:

• Sites that are financed by MassHousing: $14 per unit;
• Sites that are affiliated but not financed with MassHousing: $18 per unit;
• Sites that don’t fit into either of the above categories: $22 per unit.

Pricing Structure: HUD-Assisted Sites

HUD-Assisted sites will receive two invoices. The first invoice is aligned with HUD’s updated endorsement and will be $10 per unit. This will include access to training and dispute resolution ONLY.

The second invoice will be an optional add-on for an allotment of resident programs. Please note that this is only available as an add-on to the $10/unit fee and cannot be accessed on its own.

• Sites that are financed by MassHousing: $4 per unit;
• Sites that are not financed by MassHousing: $8 per unit

You can write separate checks based on these two invoices or you can opt to write one check if that is more convenient. In any case, please carefully review HUD’s updated endorsement of the TAP program in determining at what level you would like to participate. If you believe you have received an incorrect invoice, please contact Kelly Hetrick at khetrick@masshousing.com.

Because of these changes to the TAP program, we are introducing this model as a six-month pilot program.

• Enrolling sites will be billed for a pro-rated 6-month membership fee for January 1 to June 30, 2022, and membership benefits will be effective during that time.
• After June 30, 2022, we will return to a full-year cycle. Enrolling sites will be billed based upon the above pricing structure for a full year of benefits that will run from July 1 2022 to June 30, 2023.

TAP membership remains a sound investment that benefits staff and residents alike. Thank you for your continued partnership through TAP. We look forward to serving you in the coming year.

Thank you,



MassHousing Community Services Department