1. An expertise in survey design is to include not only engagement measures, but also those aligned to your business goals. Research has long suggests that high scores in "Employee Engagement" are extremely important to maximize "discretionary effort" of the people, promote lower turnover,and have linkages to profitability, but this positive energy must be aligned to achieving the vision of leadership and goals of the business. High performing, nimble organizations have certain characteristics beyond ensuring that employees are engaged.
This alignment of multiple levels of people to the business goals includes operational linkages to process, customers, leadership vision and manager skills, collaboration amongst workgroups requiring good communication capabilities. Technology is a critical component of managing the business relationships with customers and internal systems. We call them "operational excellence" measures
2. A powerful diagnostic tool that allows unlimited analysis by any workgroup. Dive deep into the demographics to find underlying problems negatively effecting engagement and productivity.
3. A means of rapidly analyzing the data to instantly cull the best ROI action plan. You must be able to begin change immediately after survey taking is completed.
4. A means to rapidly, inexpensively execute the ROI actions discovered by each workgroup. This implementation phase will be used to insure accountability and sustainability of change long after the vendor has left. If done internally, the cost is "zero".
Make your Employee Engagement Survey a success!