Dealing With Conflicts
Whether you are on or off the golf course, at some point you will inevitably deal with conflict. A conflict is a situation in which there are differences of opinion or opposing interests, needs, or demands. The ability to deal with interpersonal conflicts – a conflict or problem that arises between two or more people – is a critical life skill, and it is important to help you effectively collaborate and work with others.
It is challenging to master because it involves good communication skills, self-control, objectivity, analytical thinking, and the ability to positively assert yourself while balancing that with the interests and feelings of others. When properly handled, conflict can help you respect differences of opinion, learn to share and work cooperatively, and appreciate diversity. On the other hand, when not properly addressed, conflict can create negative situations that spawn bullying, teasing, put-downs, exclusion, violence, and threaten the well-being of body, mind, and heart.
First Tee’s approach to conflict resolution aims to prevent or peacefully resolve conflict. One way to do that is to help all parties involved to see themselves as partners searching for a fair solution, instead of adversaries where only one person can win, and one must lose. Ideally, the solution is one that benefits both sides, or at least results in better mutual understanding and acceptance. This resolve is often referred to as seeking a “win-win” solution.
To help you deal with conflict, First Tee practices the CARE approach:
• Communicate
• Actively Listen
• Review Options
• End with a win-win solution
|