Prudence and Bay Islands Transport has delivery agreements with UPS, FedEx, FedEx Express and USPS. Package and freight deliveries through other companies are not allowed without prior arrangement with the Prudence Office. A delivery made through another company without prior notice and arrangement may be returned to sender.
Address your packages with your Prudence Island address or PO Box, not the Bristol terminal address. Packages addressed to the Bristol terminal will not make it to Prudence Island.
Please respect your neighbors and their personal items and do not enter the package truck or sort through packages in the back of the truck. All packages must be counted and recorded by crew prior to delivery to the recipient. Additionally, the truck is under surveillance and if any missing packages are reported those could be attributed to the individuals on camera searching through the truck.
Items such as furniture, appliances, lumber, pallets, and packages over 70 lbs. require special handling and often have a freight charge associated with the delivery, these must be arranged with the Prudence Island Office. Do not leave these items at either ferry terminal without speaking to office staff or they may be removed.
Forklift transport is available for large items such as pallets, please call the PI office to setup these deliveries.
Freight items may be transported on steep inclines, in rough seas, and inclement weather conditions, please package freight items securely to handle these conditions. PBIT is not liable for damages to packages/freight items during transport.
Please also note that, PBIT is not responsible for the safe transport or storage of refrigerated or frozen items. Only refrigerated items shipped via the contracted shippers will be accepted and loaded on board. Shippers of these items should prepare them with proper cool packs and insulated containers to handle ferry transport. These items should be picked up immediately from the PI office. Please utilize tracking numbers and call the Prudence office if you have not received a text alert from us upon notice of delivery.
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