Thinking about upgrading your water heater? Consider joining over 400 of your neighbors by switching to a heat pump water heater (HPWH)! Greener and innovative appliances have arrived and are becoming the go-to choice for Palo Alto residents. With new savings and even better service, our HPWH program makes switching easier and more affordable than ever before, offering significant savings and a seamless customer experience. Read our insider tips, what your neighbors are saying, and what to expect when switching to a heat pump water heater.

Join electric vehicle (EV) experts on Tuesday, July 16th from 7 p.m. to 8 p.m. to learn how you can save money with incentives on a new EV or plug-in hybrid electric vehicle (PHEV) during our limited-time EV Discount Campaign. We will also cover EV basics like charging at home and on the road, as well as current popular EV models with the latest features. Bring your EV questions and we will answer them!

Valley Water's new Design Assistance Program provides Palo Altans with access to an on-site consultation with a landscape designer. The designer will provide recommendations on plants, layout, and other features. Valley Water's Landscape Rebate Program offers rebates of up to $5,000. Learn more by visiting the Landscape Rebate Program homepage.

Here's your friendly reminder to always contact 811 at least a few days before putting a shovel in the ground. 

Ensuring the safety of the community is a top priority for the City of Palo Alto, and we conduct ongoing and proactive safety efforts that include leak detection surveys, pipeline upgrades and replacements, pipeline corrosion control, 24/7 customer response, and promotion of gas safety awareness and education to residents and businesses in Palo Alto. 

Know what's below, and always call 811 before you dig!

Every year, the City of Palo Alto Utilities produces a consumer confidence report on water quality conditions for the previous calendar year. The report on water quality conditions for 2023 is now available online at cityofpaloalto.org/waterresources and in print by request.

View the City of Palo Alto's Annual Water Quality Report. Also available in Spanish and Traditional Chinese. 

Please contact us at UtilitiesCommunications@cityofpaloalto.org or (650) 329-2479 to request a printed copy.

If you have further questions about Palo Alto's water quality, please feel free to call us at (650) 496-6967. You can read more about Palo Alto’s water supply and water quality at cityofpaloalto.org/waterresources.

The City is hosting an Open House at the Municipal Service Center (MSC) to showcase some of the “behind the scenes” work that we do for the community. Join us on Saturday, July 27 from 10 a.m. to 2 p.m. and bring your family, friends, and neighbors for a fun and educational day that is sure to please people of all ages!

Enjoy demonstrations and displays, delicious food from attending food trucks (Old Greenwood BBQ and Camila's Tacos), free ice cream from Mister Softee, an electric vehicle expo, music, and other activities. Don’t forget to bring your reusable water containers and consider biking, walking, carpooling, or taking transit for your health and the environment.