In this Util-Assist Connections Newsletter:
Check out a live demo of SecureAssist at upcoming industry events, read about our growing PowerAssist service, and find out how Util-Assist is redefining the workplace.
See SecureAssist Live

Join us at the IEEE PES T&D Conference and Exposition, taking place April 25-28 in New Orleans, or at DISTRIBUTECH International® in Dallas, May 23-25. Jointly exhibiting with Systems with Intelligence, the Util-Assist team will demonstrate our SecureAssist solution with the help of Ross Johnson, a global energy-sector expert in security and intelligence. 

Electrical substations have become an increasingly attractive target for thieves and vandals, and attacks continue to rise in frequency. SecureAssist is an intelligent security monitoring solution specifically designed to protect mission-critical utility infrastructure. Our live demos will showcase how, using algorithms and video analytics, SecureAssist accurately identifies between objects (a person, an animal, or a vehicle) and sends an alert the moment a suspicious activity is detected. Every facility intrusion or incident, from theft to graffiti, results in damage with an associated cost. With 24/7 live agents, SecureAssist proactively protects your facilities while reducing your annual operating repair budget.

Attending one of the conferences? Drop by the Systems with Intelligence booth for a live demo or reach out to schedule a meeting. We look forward to seeing you!

IEEE PES T&D Conference and Exposition Floorplan: Booth 7951
DISTRIBUTECH International Floorplan: Booth 2540
The Balance of Power
More and more utilities are discovering the advantage our PowerAssist contact centre brings in delivering fast, personalized customer communications during outages. PowerAssist's utility clients count on us to support roughly 2.25 million end customers in Ontario, more than half the population of the province.

A utility's customers today expect multiple contact channels for convenience and speed, and we’ve recently added Webchat and text services to our 24/7 offering. Much more than just a call centre, our skilled agents understand power system delivery and are trained to operate your utility systems (CIS, AMI, OMS) to triage and validate outage reports.

Find out how PowerAssist can help you more efficiently restore outages while powering a positive outage experience for your customers.
The Workplace of the Future

Util-Assist is excited to reopen our office this summer with a hybrid/remote-friendly work model.

Our entire organization successfully transitioned to remote work over two years ago, and the tools and technologies we implemented continue to help us serve our clients. Util-Assist’s new hybrid/remote-friendly work model allows us to effectively engage and support our staff by offering a diverse range of employment options, whether in office, on a hybrid schedule, or fully remote. Using technology that maximizes performance, staff work wherever they can best serve our customers productively and efficiently, with the support they need to be most effective.

Our hybrid/remote-friendly work model allows us to grow without being limited by the size of our physical facilities, expands our access to talent across a broader geography, provides more individual and team flexibility, and offers an attractive lifestyle option for prospective employees.

Employee health and well-being remain top priorities, and staff returning to our office will benefit from the many ways we adapted our building to support our team. Find out more.

About Util-Assist

Util-Assist’s solutions merge technology with strategy to streamline processes, boost productivity, enable data-driven business decisions, and deliver enhanced customer experiences, transforming how utilities operate and deliver value to their customers. With professional services and managed services for electric water, and gas, utilities rely on our high-performing teams to help them drive digital innovation that shapes the utility of the future.

Solutions. Simplified.