The Physical Medicine Advisory Council (PMAC) is a group of Fulcrum providers that collaborate with their peers on a quarterly basis. The Council meets virtually to discuss industry news and advances in the field. 

Now accepting applications for Physical Therapists, Acupuncturists and Massage Therapists to join the Council! 

Fulcrum looks to our Council to advise and provide recommendations on matters of medical appropriateness, community standards of care related to clinical policies, outcome tools to show quality, guidelines, and other shared topics. 

Email questions or your CV to providerservices@fulcrumhealthinc.org to let us know you are interested. 

Patient satisfaction surveys are an important and commonly used indicator for measuring the quality of health care.

Overwhelmingly, Fulcrum’s provider networks have high levels of patient satisfaction and positive experiences with their care. Being skilled at strong patient relationships offers the highest quality of care, both in terms of clinical outcomes and patient experience.

Actionable items to improve patient referrals include:

1. Shared decision making to identify patient needs and preference; and create the best individualized treatment plan.
2. Using outcomes and measurable goals to demonstrate progress to the care plan.
3. Self-care instruction for prevention and at home care
4. Strong patient relationships where they feel cared for and listened to by their doctor
5. Professional respect given by all members of staff
6. Coordination of care is a key drive of satisfaction
7. Staff huddles to organize the clinic flow

The literature suggests that patients’ experiences are more positive when including empathy, patient-centeredness, and perceived support.



https://www.gcc-uk.org/assets/publications/GCC_Patient_Satisfaction_Report.pdf

We welcome our expanded partnership with Prime Health for in-network chiropractic, acupuncture, massage, physical, occupational and speech therapy services!  

Prime Health is a national Preferred Provider Organization (PPO) that offers services in all 50 states. Prime Health’s PPO network is utilized by commercial group health, workers’ compensation, and auto medical liability clients.

To view the most up-to-date resources including the updated Fee Schedules and Plan Summary Reference Sheet, on Fulcrum's Provider Portal, follow these steps:

1.    Scroll through Your Health Plans on the home page of portal

2.    Find and expand Prime Health Plan

3.    Open and review the Plan Summary Reference for Prime Health and Fee Schedules, which may be state specific, to identify the products.



Claims for this program are not submitted to Fulcrum. Claims should be submitted to the applicable payor, as listed on the plan summary reference sheet.

If you have any questions, please contact Fulcrum Provider Services at providerservices@fulcrumhealthinc.org or (877) 886-4941.

The federal No Surprises Act (H.R. 133, P.L. 116-260) requires providers and health plans to verify the accuracy of provider contact information every 90 days.

Complete the following steps every 90 days to attest, which fulfills the No Surprises Act requirement: 

Step 1: 

View/Update Demographic Information on Fulcrum's Provider Portal.

• Click on the location that you would like to view/update.
• Enter your updated information along with the effective date and then click the Submit button for your changes to be saved.

Step 2:

Attest

• Click on the NSA Attestation button and check the checkbox after reading the attestation and click Submit button.



If you need to add a location, or are moving locations, please review the instructions on the Demographic Updates tab on the portal for how to complete.