"Rookie" Mistakes Every Retirement Plan Provider Should Avoid. 

Just things you should stop doing.

 

Whether you like it or not, first impressions mean the most. If you fail to make a good impression the first time out, many times you never get a chance to make a second impression. Some times that bad impression is because you talked with your mouth full or wore a dirty dress shirt. Whether you are a new or seasoned retirement plan provider, there are "rookie" mistakes you should avoid because you don't want any potential client or business partner to get the wrong impression. This article is about "rookie mistakes" that retirement plan providers should avoid, whether you are a rookie or a veteran. 

 

 

To read the article, please click here.

How to inject "life" into a 401(k) enrollment meeting.

How to keep things interesting for plan participants.

 

When it comes to oral or written communications, it's important that you play to your audience. Any communication that is above or below the audience's comprehension is going to be a missed opportunity to communicate your message.

When it comes to 401(k) plan meetings with plan participants for enrollment or reenrollment, fact is that most of them suck.

 

The greatest education I ever received wasn't at law school and it wasn't working as an ERISA attorney for 9 years working for third party administration firms. My greatest education was being involved in student politics and journalism at the State University of New York at Stony Brook (which is now called Stony Brook University).

 

One of the simplest lessons I learned was from Ron Nehring, who has been a friend of mine for over 20 years and he basically told me that the goal of any organization in recruiting new members is getting them involved. I joined Ron's political organization because they got me interested, got me involved, and kept on contacting me about other events. The Jewish students organization that I was going to be heavily involved had a barbecue the weekend before freshman year started. I arrived 15 minutes late and there wasn't anymore food available. I was offered a bagel and people who certainly weren't Jewish were enjoying a nice Kosher hot dog or hamburger. Needless to say, I didn't get involved much there.

 

The point is that most 401(k) plan meetings suck because they really aren't geared towards plan participants. The advisor conducting the meeting is giving the basics of investments and plan features that isn't interesting or inspiring. The meetings tend to be really dry when they don't have to be.  I've been at funerals that have been more livelier than enrollment meetings.

How would I liven up an enrollment meeting?

 

1)   Raffle off a $25 gift card at every enrollment meeting. People like free stuff and if they know then can win something by attending, they will. Of course, have the raffle at the end of the meeting, so it ends on a good note.

 

2)   Presentations need to be clear and crisp. Less is more. Powerpoint presentations and slide handouts shouldn't be overloaded on details. Illustrate the important points.

 

3)   Add humor and cultural references. With apologies to my former managing attorney who wouldn't know good marketing if it was standing behind her, adding humor and cultural references goes a long way. My articles aren't widely read because of my rugged good looks or lack thereof. They are widely read because the humor and cultural references engage the reader into reading what should be a dry topic, i.e, the ins and outs of retirement plan sponsorship.

 

4)   Break it down. Again, my writings are written in easy to understand English, not what I call ERISAese. The easier for plan participants to understand what you're saying, the more likely they will remember what you're saying.

 

5)   Keep it short. Spend more than a half hour or hour, you will lose your audience. Again, less is more.

To flat fee or not, that is your question.

Flat fee billing maybe the right fit for you.

  

The New York Times had an interesting article regarding the tyranny of law firms using the billable hour.  I worked for a couple of law firms for a couple of years and it wasn't my cup of tea. I'm not a big fan of any business that is predicated less on the quality of service and more on how much you bill.  Billing by the hour leads to abuse, I know because I was told by a managing attorney once that I did my work too quickly and I should drag it out for billing purposes. My lack of billing is probably the reason I left.

 

For my national ERISA law/ retirement plan practice (cheap plug here), I bill 95% of my work through a flat fee.  I like it because the client doesn't have sticker shock; the bill has an ending, which is open ended when billed by the hour, often predicated on how much the law firm can get you for.

 

Luckily, financial advisors don't bill by the hour. Typically they charge a fee based on a plan assets. Some financial advisors have resorted to billing on a flat fee basis and other advisors considering the move. I applaud any flexible billing options and the advisors who do that.

I'm not saying that all advisors should utilize a flat fee. Unlike a lawyer's billable hour, an asset-based fee knows an end, which is the limit on plan assets. For the advisor considering a switch to a flat fee basis, it's all a numbers game. Developing a flat fee that will compensate you and not undercut yourself. This is advice from a former employee who undercut his own salary time and time again. In addition, do you have the clientele that will understand the value of a flat fee or have absolutely no interest in how you bill. Flat fee billing is also a nice marketing gimmick, can you market that effectively?

 

Again, it's not for everyone. Probably a better fit for those getting into the 401(k) space for the first time rather than someone entrenched because a change to a flat fee can unwittingly give an advisor a huge pay cut.

 

As with any business decision, an advisor considering a flat fee needs to determine where it makes sense and where it doesn't because you don't have to pick an asset based fee vs. flat fee, you can offer a mix of both.

The retirement cap is a threat to the Retirement Plan Industry.

A cap will have a detrimental effect on the industry.

 

Any industry needs to identify threats to its existence and develop a course of action to defeat that threat. The music industry is a shell of its former self. While they were awarding large contracts to artists like Janet Jackson and R.E.M. in the late 1990's, they failed to see the threat of mp3 files to their business of selling compact discs. While they had every right to pursue a legal action against Napster for copyright infringement, they needed to develop a legal service for the delivery of mp3 files to those willing to pay. So instead of capitalizing on the idea of an mp3 service, they let a struggling computer company in to develop their own service called ITunes and the rest is history: ITunes led to the IPod, IPhone, and IPad and the music business is a sell of its former self.

 

Whether you are a Republican or a Democrat, you understand that we have a tremendous national debt problem and the problem will get worse over time. President Barack Obama's 2014 proposed budget includes a provision that would cap how much people could keep in tax-preferred retirement accounts at $3 million.

 

The retirement plan industry is predicated on people savings for retirement. Clearly, the upper middle class and upper class save more for retirement than the other half. Clearly, any caps will have a deterrent effect on wealthy people saving for retirement. Whether you have the idea to soak the rich or not, any cap on retirement savings will have a negative effect on the retirement plan industry, especially those who bill on plan assets such as financial advisors, custodians, mutual fund companies, and third party administrators.

 

While we need a plan to trim our deficit, a raid on the retirement accounts of some of our wealthier plan participants is only going to imperil our bottom line.  The cap is a threat to our livelihood in this industry.

The unintended consequences of the Obama 401(k) Cap.

It will hurt a lot more 401(k) plan participants, that's for sure.

 

When politicians and their supporters talk about that some people should take a greater share of the burden, more people (especially those who this share of the burden was supposed to help) end up paying a price.

 

President Obama's new budget proposal aims to trim Americans' nest eggs by setting a cap on lifetime contributions of 401(k)s at an average of $2.7 million will end up hurting more people than just getting the rich.

 

Initially, the Employee Benefit Research Institute estimates close to 1 million young people in their 20s and 30s who are aggressively saving through their defined-contribution plans, as well as older people who have accumulated a few million dollars collectively in all their retirement accounts, could run into the cap problem.

 

In addition, the "chutzpah" of this proposal is calculating the limit and who actually has to do it. Obama proposes to limit the deduction or exclusion for contributions to defined-contribution plans, defined-benefit plans, or IRA for an individual who has total balances or accrued benefits under those plans that are sufficient to provide an annuity equal to the maximum allowable defined-benefit plan benefit. The maximum benefit, the administration said, is currently an annual benefit of $205,000 payable in the form of a joint and survivor benefit commencing at age 62, is indexed for inflation, and the maximum accumulation that would apply for an individual at age 62 is approximately $3.4 million.

 

Did you get that? Of course not? Do you know who will have to calculate these limits, as it is tuned in to the defined benefit plan limit? Of course, employers because they have nothing better to do.

 

If you tell employers that they will have to enforce a benefit limit on their top paid people and in most instances, the very same people they are talking to. Do you think employers who are told that they have this added recordkeeping burden as well as limiting benefits to their top paid people is less likely or more likely to maintain a 401(k) plan?

 

While the latest Frontline documentary pin the death of defined benefit plans on 401(k) plans, people forget that limits placed on defined benefit limits set for the by TEFRA and the Tax Reform Act of 1986 did more damage to defined benefit plans as it limited the benefit and compensation earned by the top people for the employers maintain them. So while people think that limiting benefits to the top paid people was a good thing, it hurt lower paid people worse. The coverage of lower paid people in defined benefit plans went from 24% in 1981 to about 17% in 1987 because so many employers wanted to chuck defined benefit plans because they were no longer a bigger bang for the buck, thanks to these limits.

 

So imagine what this latest proposal will do to 401(k) plans. People who forget history are soon doomed to repeat it.  Employers will terminate 401(k) plans if their top paid people have their benefits limited and the employers are forced to calculate and enforce that limit. We have a retirement plan crisis and any proposal that has the intended or unintended effect of having lower paid people saving for retirement plans must be stopped.

Interested in adding an independent ERISA fiduciary service to your practice?
You have come to the right place, the home of the flat legal fee.
 

Ary

If you're a third party administrator (TPA) or a registered investment advisor, you are always looking to expand your business and one of the great, growth areas out there is in the independent ERISA fiduciary space.

 

If you're a TPA, you may want to consider adding an ERISA 3(16) plan administrator service. If you are a registered investment advisor, you may want to offer a 3(21) service or more importantly, offer an ERISA 3(38) investment manager service.

 

Where do you turn to? While you will need to contact your insurance broker to see if you e&o coverage need to add that fiduciary role to your policy, you will also need an ERISA attorney (cough, cough).

 

While there are many fine ERISA attorneys out there, not many have an open door policy where they will take your calls without their hourly billing "meter" will start. Not many will offer you a flat fee to develop a client service agreement ($1,500) or other services to get you service off the ground and running.

 

If you have any interest in offering these services or how my legal products can work in tandem with the ERISA fiduciary services you want to offer, you know where to reach me. Again, no charge for the call. 

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The Rosenbaum Law Firm Advisors Advantage, May 2013
Vol. 4 No. 5
The Rosenbaum Law Firm P.C.
734 Franklin Avenue, Suite 302
Garden City, New York 11530
516-594-1557
Fax 516-368-3780

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