Bad Reviews - Whether or not you have the ability to remove reviews on Google is not necessarily a yes or no question. While it is possible to remove a Google review, it’s not as simple as clicking a “Delete Review” button. There are different approaches to removing reviews on Google, and here to the best ways.
Get more positive reviews and dilute the bad ones - If you have just a few reviews, a negative one can hurt you a lot. Go ahead and be as proactively as possible in asking for reviews of satisfied patients. This is as simple as it gets: more positive reviews strengthens your practice’s image.
If your overall review profile has many positive reviews and only a small percentage of bad ones, then this simply won’t damage you, in most cases. Often, other patients read the review and can tell straight away if the complainer is crazy or unreasonable.