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A well-prepared inventory is key to ensuring a smooth and successful household goods move. Not only does it set a professional tone with the customer, but it also fosters trust and accountability with the military base. Proper inventory completion helps prevent issues down the road, keeping everyone organized and providing a smooth delivery experience. Here are some essential procedures to follow when preparing an inventory:
- Inventory must be accurate and legible.
- Care should be taken to list items as specific as possible, to include make/model/color and serial number where applicable (e.g., appliances, electronics, fitness equipment etc.).
- Ensure all cartons are listed by type and cube with a clear description of the contents. General descriptions like "HHG" and "Personal Property" should not be used.
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Properly list a customer's PBP&E using the following terms: M-PRO (customer) and S-PRO (spouse). A customer's PBP&E must be separated from the spouse's PBP&E, marked and weighed, and should have a line entry item for each container (e.g., carton M-PRO/S-PRO, 6 cubic ft., 50 lbs.).
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Privately owned firearms must be inventoried individually, to include the make, model, caliber or gauge, and the serial number, and must be noted on both the regular inventory and the HR/HV inventory. A copy of NFC's firearms policy can be found here.
- If the customer has a gun safe in the shipment, list the make, model, and note the weight of the safe on the inventory next to the line item.
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On a split shipment, the main load driver must prepare an inventory covering the entire shipment and must write “OVERFLOW” in the right hand column next to each item that will be left behind for the overflow portion. The overflow driver (or agent if performing an APU), must make a separate overflow inventory, and it must be cross-referenced to the original inventory. The overflow inventory should be labeled at the top as “Overflow”.
- Allow the customer or customer's representative time to identify "high value" items. The mover is responsible to identify "high risk" items. All must be annotated on a HR/HV inventory form.
- Ensure the customer is given time to review the contents of the inventory, including any noted conditions, and annotate any necessary exceptions.
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The customer must be provided a copy of the inventory prior to the driver leaving the origin location with the shipment. This includes electronic inventories.
More in-depth guidelines from the TOS specific to proper inventory preparation can also be found here.
We appreciate your compliance on this matter. Please email Agent & Business Services with any question or concerns: agencyservices@nationalforwarding.com.
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