Colorado Health Care 
Training and Consulting

February 12, 2018

 "The most important attitude that can be formed is that of desire to go on learning.

Daniel Bell

CHC is at the forefront of training professionals in Colorado home-based care and services. The CHC-developed education curriculum is approved by the Colorado Department of Public Health and Environment and explores a full spectrum of health care at home for 700+ home care agencies in Colorado.  CHC training aims to improve care, quality, safety and consumer satisfaction using values that include caring, ethics, lifelong learning, leadership and independence at home.
CDPHE-approved Basic 8-hour Administrator Training, Part I and II for  A ll agency types 
with Connie McWilliams, MBA, CHC president with 20 years experienced owner and operator of an accredited Medicare-certified agency.
April 17 & 18 -  10 am to 3 pm - Lunch included

CDPHE-approved 8-hour, 2-day course on the fundamentals of home care management and compliance. This Overview covers Local, State and Federal Laws and Regulations Pertaining to the Operation of a Home Care
Agency (all types), industry statistics, agency licensure classifications, operating types, consumer rights, limitations of personal care, governing body, complaints, incidents, occurrences, policies & procedure, relevant Federal laws, quality management program development and more! This 2-day course provides compliance with both  Annual Training and Initial Training   required  of all Administrators, Managers & alternates.

HCBS or IHSS Home Care: The Standards & Ongoing Compliance Assessment

3/1 IHSS 
3/8 HCBS

Attendees will learn skills and tools necessary to apply State Standards in day-to-day operations of an HCBS-certified non-medical home care agency as well as how to assess & monitor compliance on an ongoing basis to avoid common pitfalls. IHSS includes health maintenance activities, support for activities of daily living or instrumental activities of daily living, personal care service and homemaker services. Additionally, the core independent living skills will be provided.Contact presenter Laura Neill, former CDPHE Surveyor and Case Manager (

Non-medical Management & Supervisor
Training Parts I & II 
Part 1:  2/15
Part 2:  2/22

These web conferences allow participation on your mobile, tablet, laptop or any device.   

Attendees will learn skills and tools necessary to apply Licensure Standards as well as best practices in managing your QMP.  

Understand the distinction between non-medical and skilled requirements as written in Licensure standards.
Explain pertinent federal, state and local regulations.
Describe the admission and discharge processes and appropriate explanations to clients at start of care.
Demonstrate which items from Part 6 will necessarily be included in any basic state survey and how to ensure your organization's survey readiness.
Understand common survey citations in Non-Medical environments.
Comprehend differences and similarities in the application of Part 6 standards to both skilled and non-medical home care organizations.

Presenter is Laura Neill (, former CDPHE Surveyor and Case Manager.

Policy, Procedure & Personnel 
( All agency types and use of Skilled citations as examples)

3/21 (part 1) & 
3/28 (part 2), 
9 am - 11 am web conference

Join Connie McWilliams for Basic Administrator Training Part IV for all agency types in a review of Personnel records, Personnel qualifications, experience, competency and evaluation + Staffing methodologies and oversight of scheduling + Staff training and supervision

This web conference allows participation on your mobile, tablet, laptop or any device.   

Attendees will learn skills and tools necessary to apply Licensure Standards in policy development, review and approval relative to Personnel to learn to:

Describe implications of personnel policies on daily duties, 
Define Policy components for organizational structure, oversight, qualifications, competency, staffing, missed visits,
Discuss surveyor probes used to ascertain agency compliance with personnel standards or regulations,
Evaluate agency policy content as a method for directing client activities as well as verifying compliance with regulations
And more!

Presenter Connie McWilliams, MBA is founder and president of CHC who presents Licensure Standards and shares her experiences and knowledge from 20 years of ownership and operating a company providing skilled, non-medical, adult day, outpatient rehab and transportation.


24/7 - eLearn Care about Care Coordination
24/7 - eLearn Care about Privacy, Confidentiality & HIPAA

2/13 -  The Provision of skilled care & services (Skilled only)
2/14 -  Policy, procedure & personnel Part 2
2/15 -  Non-medical management & supervision Part 1
2/20 -  Agency oversight & operations (Skilled only)
2/20 & 21 -  Live 2-day Basic 8-hour administrator training
2/22 - Non-medical management & supervision Part 2
2/27 - Quality management program
3/1 - In-home Support Services  with new standards that go into effect 5/1
3/6 - Emergency preparedness 2017
3/8 - Home & Community-based Services
3/20 - Complaint & incident processing part 1
3/21 - Basic administrator part IV Policy, procedure & personnel I
3/27 - Complaint & Incident processing part 2
3/28 - Basic administrator part IV Policy, procedure & personnel II
4/17 - LIVE Basic administrator part I
4/18 - LIVE Basic administrator part II

By appointment - CEU Consulting at your office 4 CEU minimum
Get the word out that your HCA has a great team!

Only 7/700 HCAs participated in 2017!

Each year The Denver Business Journal publishes "The List."  
The 2017 Largest Home Health Care Agencies included only seven (7) agencies!

Who are the leaders in our market? 
Denver Business Journal Book of Lists provides you with listings of hundreds of the hottest area companies in their fields, by ranking. 

Included are the names of key decision makers, along with their titles and complete contact information.

The Book of Lists is perfect for: Sales Prospecting, Job Search, Fundraising, and Business Research.

Interested in being included in a list? 

Submit your company to be on a list.

eLearn Courses 
2 CEUs
available 24/7
( A ll agency types)
CDPHE-approved Care about Care Coordination
- 2 CEUs -$99

CDPHE-approved Privacy & Confidentiality: Why Home Care should care about HIPAA-2 CEUs-$99

These eLearn courses are available 24/7 and offers clear learner progress indicators and unlimited replays of course material. Resume learning exactly where you left off, on your mobile, tablet, laptop or any device.  

Consulting CEUs

Agency-centered Training
CEU Consulting 
4 CEUs and up

  • Quality Management Program
  • Complaint, Incident, Occurrence, Grievance Log
  • Provision of Skilled Care & Services
  • Annual Evaluation
Mini-mock survey followed by training you and your staff on the results of the mini-mock survey.  Educate your staff using real-time data from your organization!
eLearn Program: 
Why Home Care Should Care 
With $2.8 billion being spent on healthcare hacking breaches during 2016, and 81% of IT leaders citing data security as a top business goal, security in healthcare has never been more important.


HCBS Settings FAQ

General requirements of the Home
and Community Based Services
(HCBS) Settings Final Rule and its




Medicaid and CHIP Enrollment Over 74.2 million Individuals are enrolled in Medicaid and CHIP* * in the 51 states reporting October 2017CMS to Allow Non-Skilled Home Care Benefit in Medicare Advantage

Non-skilled in-home care supports will be included as a supplemental benefit in Medicare Advantage plans in 2019, according to the Centers for Medicare & Medicaid Service (CMS), which announced the policy change Thursday afternoon.

The move marks the first time that CMS has allowed an item or service to be eligible as a supplemental benefit that covers daily maintenance. Along with non-skilled in-home care supports, CMS will also include portable wheelchair ramps and other assistive devices and modifications when patients need them, according to an announcement Thursday.

"Our priority is to ensure that our seniors have more choices and lower premiums in their Medicare health and drug plans," CMS Administrator Seema Verma said in a statement. "We are focused on addressing the specific needs of beneficiaries and providing new flexibilities for Medicare Advantage plans to offer new health-related benefits. This is a big win for patients."

The new policy enables supplemental benefits if they "compensate for physical impairments, diminish the impact of injuries or health conditions, and/or reduce avoidable emergency room utilization," the announcement reads.


Does your agency contract with ALFs?
Assisted Living Rule Change

ALR Chapter 7 Proposed Revisions - Final Draft

Online Tuesdays  

Web training online 
9 am - 11 am
2 CEUs

hese web conferences allow participation on your mobile, tablet, laptop or any device. Programs include:

2/13 The Provision of Skilled Care and Services (Skilled only)

 Agency Oversight & Operations (Skilled only)

2/27  Quality Management Program

3/6  Emergency Preparedness 2017

3/20 Complaint & Incident Processing Part 1

3/27 Complaint & Incident Processing Part 2

Instructor is Jennifer Windram, RN, BSN and former CDPHE Surveyor.

Need no-cost Injection safety training?