Colorado Health Care 
Training and Consulting

January 24, 2018

 "Motivation determines 
what you do. Attitude 
how well 
you do it."

Lou Holtz

Each year CHC provides training and consulting to hundreds of agencies, their staff of nurses, therapists, personal care providers, and aides as well as to family and other caregivers who provide in-home services to the infirm, chronically ill and disabled  to improve care, quality and safety.
 Partial federal government shutdown 

The partial federal government shutdown continues this morning despite negotiations throughout the weekend. Congress is expected to reconvene today with a vote scheduled in the U.S. Senate to consider a short-term proposal to reopen the government. Meanwhile, at least half of the Health and Human Services (HHS) staff will be furloughed today causing implications for Medicare and Medicaid-certified home-based care providers. Federal employees are expected to report for work this morning and will have four hours to hand off and "shut down" current work.

What this means for home-based care providers:
* Claims will continue to be paid.
* Eligibility verification for federal programs will slow significantly, except for the federal health care exchanges-they are using user fee funds.
* Community health services will have a minimal staff.
* Center for Medicare and Medicaid Innovation activities will continue.
* The Administration for Community Living will not be able to fund:
* Senior Nutrition Programs
* Long-Term Care Ombudsman Program
* Independent Living Centers
* Other services

MAC Operations Continue During Shutdown

During the time that the partial government shutdown is in effect, Medicare Administrative Contractors will continue to perform all functions related to Medicare fee-for-service claims processing and payment.

CDPHE-approved Basic 8-hour Administrator Training for  A ll agency types 
with Connie McWilliams, MBA, CHC president with 20 years experienced owner and operator of an accredited Medicare-certified agency.
February 20 & 21 -  10 am to 3 pm - Lunch included

CDPHE-approved 8-hour, 2-day course on the fundamentals of home care management and compliance. This Overview covers Local, State and Federal Laws and Regulations Pertaining to the Operation of a Home Care
Agency (all types), industry statistics, agency licensure classifications, operating types, consumer rights, limitations of personal care, governing body, complaints, incidents, occurrences, policies & procedure, relevant Federal laws, quality management program development and more! This 2-day course provides compliance with both  Annual Training and Initial Training   required  of all Administrators, Managers & alternates.

HCBS or IHSS Home Care: The Standards & Ongoing Compliance Assessment

2/8 HCBS
2/1 IHSS 

Attendees will learn skills and tools necessary to apply State Standards in day-to-day operations of an HCBS-certified non-medical home care agency as well as how to assess & monitor compliance on an ongoing basis to avoid common pitfalls. IHSS includes health maintenance activities, support for activities of daily living or instrumental activities of daily living, personal care service and homemaker services. Additionally, the core independent living skills will be provided.Contact presenter Laura Neill, former CDPHE Surveyor and Case Manager (

Non-medical Management & Supervisor
Training Parts I & II 
Part 1:  2/15
Part 2:  1/25

These web conferences allow participation on your mobile, tablet, laptop or any device.   

Attendees will learn skills and tools necessary to apply Licensure Standards as well as best practices in managing your QMP.  

Understand the distinction between non-medical and skilled requirements as written in Licensure standards.
Explain pertinent federal, state and local regulations.
Describe the admission and discharge processes and appropriate explanations to clients at start of care.
Demonstrate which items from Part 6 will necessarily be included in any basic state survey and how to ensure your organization's survey readiness.
Understand common survey citations in Non-Medical environments.
Comprehend differences and similarities in the application of Part 6 standards to both skilled and non-medical home care organizations.

Presenter is Laura Neill (, former CDPHE Surveyor and Case Manager.

Policy, Procedure & Personnel 
( All agency types and use of Skilled citations as examples)

2/7 (part 1) & 
2/14 (part 2), 
9 am - 11 am web conference

Join Connie McWilliams for Basic Administrator Training Part IV for all agency types in a review of Personnel records, Personnel qualifications, experience, competency and evaluation + Staffing methodologies and oversight of scheduling + Staff training and supervision

This web conference allows participation on your mobile, tablet, laptop or any device.   

Attendees will learn skills and tools necessary to apply Licensure Standards in policy development, review and approval relative to Personnel to learn to:

Describe implications of personnel policies on daily duties, 
Define Policy components for organizational structure, oversight, qualifications, competency, staffing, missed visits,
Discuss surveyor probes used to ascertain agency compliance with personnel standards or regulations,
Evaluate agency policy content as a method for directing client activities as well as verifying compliance with regulations
And more!

Presenter Connie McWilliams, MBA is founder and president of CHC who presents Licensure Standards and shares her experiences and knowledge from 20 years of ownership and operating a company providing skilled, non-medical, adult day, outpatient rehab and transportation.


24/7 - eLearn Care about Care Coordination
24/7 - eLearn Care about Privacy, Confidentiality & HIPAA

1/23 - Complaint & Incident Processing Part 1
1/25 - Non-medical Management & Supervision Part 2
1/30  Complaint & Incident Processing Part 2
2/1 - IHSS
2/6 -  Understanding the Survey Process
2/7 - Policy, Procedure & Personnel Part 1
2/8 - HCBS
2/13 -  The Provision of Skilled Care & Services (Skilled only)
2/14 -  Policy, Procedure & Personnel Part 2
2/15 -  Non-medical Management & Supervision Part 1
2/20 -  Agency Oversight & Operations (Skilled only)
2/20 & 21 -  Live 2-day Basic 8-hour Administrator Training
2/22 - Non-medical Management & Supervision Part 2
2/27 - Quality Management Program
3/6 - Emergency Preparedness 2017

By appointment - CEU Consulting at your office 4 CEU minimum
eLearn Courses 
2 CEUs
available 24/7
( A ll agency types)
CDPHE-approved Care about Care Coordination
- 2 CEUs -$99

CDPHE-approved Privacy & Confidentiality: Why Home Care should care about HIPAA-2 CEUs-$99

These eLearn courses are available 24/7 and offers clear learner progress indicators and unlimited replays of course material. Resume learning exactly where you left off, on your mobile, tablet, laptop or any device.  

Consulting CEUs

Agency-centered Training
CEU Consulting 
4 CEUs and up

  • Quality Management Program
  • Complaint, Incident, Occurrence, Grievance Log
  • Provision of Skilled Care & Services
  • Annual Evaluation
Mini-mock survey followed by training you and your staff on the results of the mini-mock survey.  Educate your staff using real-time data from your organization!
eLearn Program: Why Home Care Should Care 
With $2.8 billion being spent on healthcare hacking breaches during 2016, and 81% of IT leaders citing data security as a top business goal, security in healthcare has never been more important.


OIG posts the updated LEIE

* LEIE Database Updated with November 2017 Exclusions and Reinstatements


Medicaid and CHIP Enrollment Over 74.2 million Individuals are enrolled in Medicaid and CHIP* * in the 51 states reporting October 2017


HCPF is moving forward to implement a hybrid-type model in which providers may use their own Electronic Visit Verification (EVV) system or use a system provided through a State managed vendor.  The Department has selected to pursue the Sandata Santrax Payer Management (SPM) solution for the EVV system.
For information on past or future meetings, visit our EVV Stakeholder Meeting website: or join the EVV mailing list by emailing 
Online Tuesdays  

Web training online 
9 am - 11 am
2 CEUs

hese web conferences allow participation on your mobile, tablet, laptop or any device. Programs include:

1/23 Complaint & Incident Processing Part 1

1/30 Complaint & Incident Processing Part 2

2/6 Understanding the Survey Process

2/13 The Provision of Skilled Care and Services (Skilled only)

 Agency Oversight & Operations (Skilled only)

2/27  Quality Management Program

3/6  Emergency Preparedness 2017

Instructor is Jennifer Windram, RN, BSN and former CDPHE Surveyor.

Make sure to change your passwords frequently, don't use obvious combinations like 123 or qwerty, and apply different passwords for different resources.

OASIS C2 Classes *FREE*
ETA will offer classes on specific OASIS topics in Pueblo and Denver. Registration in Denver is filling fast. You may choose to take them all at once or individually as your interest and needs dictate.

ETA reserves the right to cancel classes with low registration. Early registration is helpful.

OASIS C2 Basics (One Session): Course ID 1066908
This beginning three-hour class is how to get started with OASIS C2.

OASIS C2 Item-by-Item (2 Sessions): Course ID 1066909
This practical application class reviews item-by-item data set completion. We will follow Mrs. Green's assessment, which will require two sessions to complete. Attendance at both sessions is required to complete this class.

OASIS C2 Quality Measures (One Session): Course ID 1066910
This course assumes familiarity with the OASIS C2 Item Set, covering more advanced content and application.

To see additional session details and register for on-site attendance for one of these offerings:
1. Go to
2. Log in to your existing TRAIN account, or new users click "Create an Account"

Questions?: Please email