YOUR SINGLE SOURCE VOICE + IT EXPERTS
June 2024 Voice & IT News


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Orthopaedic Associates of Central Maryland - All sites


Bazelon Center for Mental Health Law - Washington, DC

News You Can Use: FCC goes after Deep Fake AI Voice Robocalls...Carrier faces $2 Million Fine 
Spoofed, deepfake illegal robocalls that targeted potential New Hampshire voters prior to the January primary were transmitted by Lingo Telecom, who incorrectly labeled them with the highest level of caller ID attestation making it less likely that other providers could detect the calls as potentially spoofed.

Lingo Telecom faces a $2 million proposed fine for apparent violations of the FCC’s caller ID authentication rules. Caller ID authentication using STIR/SHAKEN standards is a tool, mandated by the FCC, which serves as a digital identifier for each call to empower tracebacks of suspicious calls, inform robocall blocking tools, and support more reliable caller ID information for consumers.

Providers are on notice to employ ‘Know Your Customer’ protocols that will deter bad actors and limit the damage they can cause when they combine generative AI technology with spoofed caller ID information


We’ll continue to keep you informed on emerging FCC news. Need help with your business communications? Contact CTS today at 800.787.4848 or jnolte@ctsmd.us.
Special Pricing for NEC Phone System Customers - Let's discuss your plans before NEC exits UC business
NEC has announced that they are phasing out their on-premises phone systems and support.

This decision affects three phone system models: NEC SL2100, NEC SV9100, and NEC 3C.

NEC has set the following important dates for this transition:

  • End of New Deliveries - December 31, 2024 (last date to order new systems)

  • End of Shipment - March 31, 2025 (last date NEC will ship ordered hardware)

  • End of Service - March 31, 2026 (end of technical support from NEC)

With the announcement, you’ll need to rethink your communications plan, and what that journey might look like. Fortunately, you don’t need to do this alone.

CTS is the Right Partner to Help You 

  • Experienced - 35+ years of supporting the needs of businesses like yours has made us a local market leader.

  • Flexibility - One size doesn't fit all. CTS offers flexibility and choice with solutions that integrate with industry-leading applications.

  • Expertise - CTS will fully assess your current NEC communications environment to ensure your new UC technology meets the needs of your business.

Special Offers for NEC Customers

Mitel and CTS have special pricing available for you now - including significant discounts for upfront purchase or monthly subscription plans.

Whether you are ready to start reviewing alternatives or want to take the first steps to understand what you'll need to move forward, CTS is here to help. Contact us today at 800.787.4848 or jnolte@ctsmd.us.
Get to Know RingSense for Your Sales Teams... AI-powered conversations that boost Win Rates
Unlock value from every customer interaction, automatically keep CRMs up to date, and provide AI-assisted coaching tips to close more deals.

Check out this video highlighting the key features and benefits of RingSense - RingCentral's Conversational Intelligence platform.


Here's a sneak peek of what you'll find in the video:

  • Automated Call Details: Learn how RingSense streamlines call management by automatically capturing crucial details, enabling you to focus on what matters most - building meaningful connections with your clients. 

  • Request Feedback: Discover how RingSense empowers you to solicit feedback effortlessly, facilitating continuous improvement and growth within your team. 

  • Proactively Get Ahead of Deal Risks: Explore how RingSense's AI capabilities help you identify and mitigate potential risks proactively, ensuring smoother deal closures and enhanced decision-making. 

  • AI Notes and Coaching Insights: See firsthand how RingSense simplifies note-taking and provides actionable coaching insights, enabling you to elevate your performance and drive better results. 

  • Easy-to-Use Scorecards: Experience the convenience of using Ringsense's user-friendly scorecards to track progress and measure success with ease. 

  • Enhanced Deal Information: Dive deep into how RingSense enriches deal information with comprehensive insights, including risks, suggestions, and guidance on next steps, empowering you to make informed decisions and drive better outcomes. 

Best of all... RingSense integrates with RingCentral, Microsoft Teams, leading CRMs, and more.

Let's talk about AI-enabled tools that drive more sales for your business. Contact CTS today at 800.787.4848 or jnolte@ctsmd.us.
FCC announces 2Q-2024 Contribution Factor for Universal Service Fund 
Universal service is the principle that all Americans should have access to communications services. Universal service is also the name of a fund and the category of FCC programs and policies to implement this principle and related programs, which include:

  • Connect America Fund (formally known as High-Cost Support) for rural areas

  • Lifeline (for low-income consumers), including initiatives to expand phone service for residents of Tribal lands

  • Schools and Libraries (E-rate)

  • Rural Health Care


Quarterly Contribution Factor

Each quarter telecommunications carriers - including wireline and wireless companies, VoIP providers, and cable companies that provide voice service - must pay a percentage of their interstate and international end-user revenues to the Universal Service Fund as a contribution factor.

The Commission calculates the industry’s quarterly contribution factor based on the ratio of total projected quarterly costs of the universal service support mechanisms to contributors’ total projected collected end-user interstate and international telecommunications revenues, net of projected contributions.



We’ll continue to keep you informed on FCC actions that may impact your services and costs. Contact CTS today at 800.787.4848 or jnolte@ctsmd.us.
8 more ways integrating Microsoft Teams + RingCentral delivers the phone capabilities you need
Transform Your Microsoft Teams into a communications powerhouse with RingCentral

If you’re trying to get by with just Teams to communicate, you’re definitely missing out. When you integrate Teams with RingCentral your organization gains access to all these market-leading enhancements.

  • Seamless business continuity - Browser-based access to RingCentral keeps your business connected when Teams goes down

  • Advanced call controls without leaving Teams - Park a call, consult a teammate before a transfer, add a third person to a call, and more

  • Integrated SMS and fax - Bring the power of SMS and fax into Microsoft Teams. No app switching needed!

  • Heads-up display to simplify call handling - Phone power users like receptionists and executive assistants can view colleagues real-time availability and manage multiple incoming calls in the Microsoft Teams app.

  • Integrated call queue management - Empower agents to accept or decline calls from their queues right from the Teams app.

  • RingCentral for Microsoft Teams mobile app - Get RingCentral’s market-leading telephony in the Microsoft Teams mobile app

  • Integrated Contact Center - RingCentral Contact Center provides an integrated, end-to-end solution for customers with complete inbound, outbound, digital first/omnichannel, WEM, integrated MVP and AI.

  • Bi-directional Presence Sync - Bi-directional presence sync helps users avoid needless disruptions. Statuses are automatically synced between RingCentral and Microsoft Teams, ensuring the true availability of users is accurately reflected.

Let’s talk about integrating your Microsoft Teams and RingCentral for better, faster business performance. Contact our experts today at 800.787.4848 or jnolte@ctsmd.us.
We want your leads… Treat yourself to a night out with a $250 reward!
We appreciate your partnership and support.

Know someone grappling with their Remote or Hybrid Workforce? Moving or looking for a new phone system? A friend who needs faster Wi-Fi or broadband? A business partner who wants to add Video Meeting tools?

Tell us about it... Just mention the "Newsletter Referral Program" when you contact us – we'll take care of the rest. CTS rewards you with $250 when we get their business. And there's no paperwork hassle or hoops to jump through.

Contact us with your sales tip at: 800.787.4848 or jnolte@ctsmd.us.

Award-winning, industry-certified, serving businesses for 35+ years... CTS helps you take advantage of technology that moves you ahead. Every month we explore the latest in Voice, IT, Networks, Managed Services, Mobility, and Collaboration.  

  

Jeff Nolte, President

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