News You Can Use: FTC Rule on updated Record Keeping & Restrictions on B2B Telemarketing Calls

The Federal Trade Commission (FTC) has amended its Telemarketing Sales Rule (TSR). Under its latest rule, a record of each telemarketing call made must include the following ten items:

1. The name of the telemarketer who placed or received the call.

2. The seller for which the telemarketing call is placed or received.

3. The good, service, or charitable purpose that is the subject of the

telemarketing call.

4. Whether the telemarketing call is to an individual consumer or a business consumer.

5. Whether the telemarketing call is an outbound telephone call.

6. Whether the telemarketing call utilizes a prerecorded message.

7. The calling number, the called number, date, time and duration of the telemarketing call.

8. The telemarketing script and prerecorded message, if any, used during the call.

9. The caller ID number and caller ID name (if transmitted), any contracts or proof of authorization to use that telephone number and name, and the time period that the authorization applies.

10. The disposition of the call, including but not limited to, if the call connected, dropped, or transferred. If transferred, the number and name of the party the call was transferred to.

Elevate your Teams experience by unlocking reliable, global, and advanced calling. RingCentral for Microsoft Teams can be embedded into the Teams app without a Microsoft Phone license, empowering users to make and receive calls with advanced PBX capabilities like call recording and heads-up display.

RingCentral is packed with an unmatched number of telephony integrations to connect workflows with popular tools such as Salesforce, ServiceNow, and more. Powerful calling analytics provide business-critical insights - no costly PowerBI license needed.

Integrated SMS and fax transform Microsoft Teams into a communications hub. Automatically synced presence states between Teams and RingCentral help users avoid interruptions.

An alternative to the embedded app, direct routing brings in the same powerful calling, SMS, and fax capabilities into a completely native Teams experience, making it popular for customers with Microsoft E5 licenses.

The full power of RingCentral's telephony experience is also available in the Microsoft Teams mobile app, keeping you connected on the go.

CTS makes it easy to take advantage of RingCentral's industry-leading capabilities in Teams. Schedule a meeting with our experts at 800.787.4848 or jnolte@ctsmd.us.

IoT, or the Internet of Things, refers to devices that have sensors, processing capabilities, software, and other technologies that allow them to connect and exchange data with other devices and systems over the internet or other communication networks.

Responding to concerns arising from cyberattacks targeting connected home devices, the FCC has unanimously approved a draft Report and Order for a voluntary cybersecurity labeling system aimed at wireless IoT-connected devices.

Your Voice Communications need to be protected too. Make sure your systems are secure. Contact CTS today at 800.787.4848 or jnolte@ctsmd.us.

Modern offices with open floor plans were designed to make them more aesthetically pleasing and collaborative.

Unfortunately, the increasing reliance on reflective surfaces, such as metals, glass, and wood has also increased the noise level. As employees feel less comfortable and more distracted, productivity suffers, costing companies billions of dollars annually.

The solution is sound masking technology, which offers several advantages…

CTS offers sound masking solutions from industry leaders that can be customized for any work environment. Our experienced Sound Masking team ensures successful deployments on schedule and within budget.

Contact us today for more details about how sound masking can benefit your business: 800.787.4848 or jnolte@ctsmd.us.

Since RingCentral and Mitel joined forces, CTS customers have been able to migrate their older Mitel on-premises systems to RingCentral’s Message Video Phone (MVP) cloud communications service. Here are the top 5 reasons our customers cite for making the move…

Many customers want a future-proof platform and an easy-to-use app. Today, messaging, video meetings, and integration with existing business applications are just as important as voice communication. MVP provides over 100 certified integrations with business apps including Office 365, Salesforce, and Google G-Suite.

RingCentral’s service eliminates the difficulties of challenging on-prem upgrades, hardware malfunctions, feature updates, and scalability. Get one communications solution and one bill.

Mitel customers appreciate the 99.999% availability with RingCentral. That equates to just 78 seconds of downtime per calendar quarter - the gold standard for uptime SLAs. RingCentral maintains this level of availability with geo-redundant data centers and decades of industry expertise.

Mitel’s 6900 IP Desk Phones are certified to work with RingCentral MVP, as well as a range of phones and devices from other leading manufacturers.

Migration Accelerators – Through exclusive access to Mitel Platform APIs, RingCentral implementation program covers all the details…

CTS makes it easy to take advantage of Mitel + RingCentral's industry-leading capabilities. Schedule a meeting with our experts at 800.787.4848 or email: jnolte@ctsmd.us.

Know someone grappling with their Remote or Hybrid Workforce? Moving or looking for a new phone system? A friend who needs faster Wi-Fi or broadband? A business partner who wants to add Video Meeting tools?

Tell us about it... Just mention the "Newsletter Referral Program" when you contact us – we'll take care of the rest. CTS rewards you with $250 when we get their business. And there's no paperwork hassle or hoops to jump through.

Contact us with your sales tip at: 800.787.4848 or jnolte@ctsmd.us.