April 2024 Voice & IT News
Award-winning, industry-certified, serving businesses for 35+ years... CTS helps you take advantage of technology that moves you ahead. Every month we explore the latest in Voice, IT, Networks, Managed Services, Mobility, and Collaboration.  
Jeff Nolte, President
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News You Can Use: FTC Rule on updated Record Keeping & Restrictions on B2B Telemarketing Calls
The Federal Trade Commission (FTC) has amended its Telemarketing Sales Rule (TSR). Under its latest rule, a record of each telemarketing call made must include the following ten items:

1. The name of the telemarketer who placed or received the call.

2. The seller for which the telemarketing call is placed or received.

3. The good, service, or charitable purpose that is the subject of the
telemarketing call.

4. Whether the telemarketing call is to an individual consumer or a business consumer.

5. Whether the telemarketing call is an outbound telephone call.

6. Whether the telemarketing call utilizes a prerecorded message.

7. The calling number, the called number, date, time and duration of the telemarketing call.

8. The telemarketing script and prerecorded message, if any, used during the call.

9. The caller ID number and caller ID name (if transmitted), any contracts or proof of authorization to use that telephone number and name, and the time period that the authorization applies.

10. The disposition of the call, including but not limited to, if the call connected, dropped, or transferred. If transferred, the number and name of the party the call was transferred to.

Click here for further details from the FTC:

Transform Your Microsoft Teams into a Communications Powerhouse with RingCentral
Elevate your Teams experience by unlocking reliable, global, and advanced calling. RingCentral for Microsoft Teams can be embedded into the Teams app without a Microsoft Phone license, empowering users to make and receive calls with advanced PBX capabilities like call recording and heads-up display.

RingCentral is packed with an unmatched number of telephony integrations to connect workflows with popular tools such as Salesforce, ServiceNow, and more. Powerful calling analytics provide business-critical insights - no costly PowerBI license needed.

Integrated SMS and fax transform Microsoft Teams into a communications hub. Automatically synced presence states between Teams and RingCentral help users avoid interruptions.

An alternative to the embedded app, direct routing brings in the same powerful calling, SMS, and fax capabilities into a completely native Teams experience, making it popular for customers with Microsoft E5 licenses.

The full power of RingCentral's telephony experience is also available in the Microsoft Teams mobile app, keeping you connected on the go.

Enhance your Teams calling experience!

CTS makes it easy to take advantage of RingCentral's industry-leading capabilities in Teams. Schedule a meeting with our experts at 800.787.4848 or
FCC orders Cybersecurity Labeling for Wireless IoT Devices
IoT, or the Internet of Things, refers to devices that have sensors, processing capabilities, software, and other technologies that allow them to connect and exchange data with other devices and systems over the internet or other communication networks.

Responding to concerns arising from cyberattacks targeting connected home devices, the FCC has unanimously approved a draft Report and Order for a voluntary cybersecurity labeling system aimed at wireless IoT-connected devices.

  • The labels are intended to educate consumers, similar to "Energy Star" labels on household appliances, to help them make informed purchasing choices and distinguish reliable products.

  • Qualifying consumer smart products meeting cybersecurity criteria will display the label, which will also motivate manufacturers to adhere to heightened cybersecurity standards.

  • Consumers will be able to scan a QR code on the label to access information about the product's security, such as the duration of support and whether software patches and security updates are automatically provided.

Your Voice Communications need to be protected too. Make sure your systems are secure. Contact CTS today at 800.787.4848 or
Sound Masking… Protect Privacy and Stay Focused in Your Shared Office Spaces
Modern offices with open floor plans were designed to make them more aesthetically pleasing and collaborative.

Unfortunately, the increasing reliance on reflective surfaces, such as metals, glass, and wood has also increased the noise level. As employees feel less comfortable and more distracted, productivity suffers, costing companies billions of dollars annually.

Reduce Distractions and Protect Privacy 

The solution is sound masking technology, which offers several advantages…

  • Conversational distractions can be reduced and worker performance can be improved.

  • Employee stress, mental fatigue, burnout, and potential turnover are reduced.

  • Speech privacy and confidentiality are easier to maintain.

  • Acoustic issues created by windows to meet LEED requirements for daylighting are mitigated.

CTS offers sound masking solutions from industry leaders that can be customized for any work environment. Our experienced Sound Masking team ensures successful deployments on schedule and within budget.

Contact us today for more details about how sound masking can benefit your business: 800.787.4848 or
Top Reasons our On-Premises Phone System Customers are migrating to RingCentral Cloud
Since RingCentral and Mitel joined forces, CTS customers have been able to migrate their older Mitel on-premises systems to RingCentral’s Message Video Phone (MVP) cloud communications service. Here are the top 5 reasons our customers cite for making the move…

1. Integrating Voice + Business Apps in an all-in-one solution

Many customers want a future-proof platform and an easy-to-use app. Today, messaging, video meetings, and integration with existing business applications are just as important as voice communication. MVP provides over 100 certified integrations with business apps including Office 365, Salesforce, and Google G-Suite.

2. Simplified management 

RingCentral’s service eliminates the difficulties of challenging on-prem upgrades, hardware malfunctions, feature updates, and scalability. Get one communications solution and one bill.

3. Unparalleled global reliability and security

Mitel customers appreciate the 99.999% availability with RingCentral. That equates to just 78 seconds of downtime per calendar quarter - the gold standard for uptime SLAs. RingCentral maintains this level of availability with geo-redundant data centers and decades of industry expertise.

4. Phone Integration 

Mitel’s 6900 IP Desk Phones are certified to work with RingCentral MVP, as well as a range of phones and devices from other leading manufacturers.

5. Hassle-free Migration Experience

Migration Accelerators – Through exclusive access to Mitel Platform APIs, RingCentral implementation program covers all the details…

  • Audit – Takes a snapshot of the customer’s current deployment to help map out the migration plan.

  • Extract – Creates a new configuration that details what can be easily migrated and what requires more work.

  • Manipulate – Updates the configuration to eliminate issues and prepare for automated migration.

  • Provision – Use the configuration to migrate within minutes.

CTS makes it easy to take advantage of Mitel + RingCentral's industry-leading capabilities. Schedule a meeting with our experts at 800.787.4848 or email:
Get a $250 Thank You for Your CTS Sales Lead
We appreciate your partnership and support.

Know someone grappling with their Remote or Hybrid Workforce? Moving or looking for a new phone system? A friend who needs faster Wi-Fi or broadband? A business partner who wants to add Video Meeting tools?

Tell us about it... Just mention the "Newsletter Referral Program" when you contact us – we'll take care of the rest. CTS rewards you with $250 when we get their business. And there's no paperwork hassle or hoops to jump through.

Contact us with your sales tip at: 800.787.4848 or
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