May 2024 Voice & IT News
Award-winning, industry-certified, serving businesses for 35+ years... CTS helps you take advantage of technology that moves you ahead. Every month we explore the latest in Voice, IT, Networks, Managed Services, Mobility, and Collaboration.  
Jeff Nolte, President
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News You Can Use: FCC fines Wireless Carriers for Illegally Sharing Access to Customers’ Location Data
According to the FCC, the nation's largest wireless carriers were all secretly selling your location information - in real-time - to third-party companies without permission. They are now paying the price.

To read the details, please follow the attached link to the full FCC News Release... it is among the largest actions taken by the FCC to date:

Sprint and T-Mobile – which have merged since the investigation began – face fines of more than $12 million and $80 million, respectively. AT&T is fined over $57 million, and Verizon is fined almost $47 million.

We’ll continue to keep you informed on emerging FCC news. Need help with your business communications? Contact CTS today at 800.787.4848 or
Draft Federal Legislation, the American Privacy Rights Act, aims to standardize data collection, usage, and transfer across the country
If passed, APRA will standardize a complex landscape of privacy regulations. The Act aims to balance consumer rights and business interests. Ongoing discussions continue among lawmakers and stakeholders. It would become effective 180 days after enactment.

Key APRA features include:

  • Consumer rights: Opt out of targeted advertising; Access, delete, and transfer data among digital services

  • Enforcement: Federal Trade Commission (FTC), state attorneys general, and consumers themselves

  • Data minimization: Certain large entities must limit data collection and maintain detailed privacy policies

  • Algorithmic transparency: Conduct impact assessments on decision-making algorithms

  • Centralized opt-out: Public registry for data brokers and rules for sensitive and biometric data

Click on this link for further details from the U.S. Senate:

FBI Smishing Warning: That Text Demanding a Toll Payment is Likely a Scam
Keep your guard up out there...

Be skeptical if you get a text message that says you have unpaid tolls. These texts may contain a link to a website where you enter payment information that goes straight to the scammers.

‘Smishing’ Definition: A social engineering attack using fake text messages to trick people into downloading malware, sharing sensitive information, or sending money to cybercriminals. "Smishing" combines "SMS"—or "short message service," and "phishing." "Phishing" generally pertains to attacks on the internet, email, or websites.

Your Business Communications need to be protected too. Make sure your systems are secure. Contact CTS today at 800.787.4848 or
Transform Your Microsoft Teams into a Communications Powerhouse with RingCentral
If you’re trying to get by with just Teams to communicate, you’re definitely missing out. When you integrate Teams with RingCentral your organization gains access to all these market-leading enhancements.

  • Market-leading business cloud phone service - no Microsoft Teams phone license needed!

  • Advanced phone capabilities for your entire organization

  • Best-in-category analytics at no added cost

  • Embeddable communications through the broadest set of telephony integrations

  • Integrated, Microsoft-certified Contact Center

  • Five 9's reliability

Elevate your Teams experience by unlocking reliable, global, and advanced calling. RingCentral for Microsoft Teams can be embedded into the Teams app, empowering your users to make and receive calls with enterprise-class capabilities like call recording and heads-up display.

RingCentral is packed with an unmatched number of telephony integrations to connect workflows with popular tools such as Salesforce, ServiceNow, and more. And, powerful calling analytics provide business-critical insights - no costly PowerBI license needed.

Let’s talk about integrating your Microsoft Teams and RingCentral for better, faster business performance. Contact our experts today at 800.787.4848 or
Boost Productivity and Protect Privacy with Sound Masking in Your Office Space
CTS has been deploying this innovative technology for our clients as it has gained popularity in recent years due to its ability to create a more focused and comfortable workspace, while also protecting the privacy of sensitive conversations.

Sound masking is a simple yet powerful tool that uses a subtle, constant background noise to mask distracting sounds that can disrupt concentration. By creating a consistent, soothing atmosphere, sound masking helps employees tune out background noise and focus on their tasks. This results in increased productivity, reduced stress, and improved overall job satisfaction.

Moreover, sound masking can have a significant impact on protecting the privacy of sensitive conversations. By making speech less intelligible at a distance, sound masking helps ensure that confidential information, such as employee personal details, client data, or business strategies, is not overheard by unintended listeners.

Sound masking can also have a positive impact on your bottom line. By reducing distractions and improving focus, sound masking can lead to increased efficiency and cost savings for your business.

Contact us today to discuss how sound masking can boost productivity and protect privacy in your business: 800.787.4848 or
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