As we begin Q4 of an eventful 2020, it’s time to look out for the 2021 customer experience trends and tactics for creating exceptional experiences in increasingly complex environments. We rounded up Eight 2021 Customer Experience Trends and Tactics to be aware of as we get ready to close out 2020.

From contactless service and telehealth, to US Government buy-in, to new demands for customer experience strategy, 2021 promises opportunities and a new set of challenges.