December 2020

Friends, As a new year quickly approaches, our team is here to assist you with a communication plan to WOW your customers in 2021.  We are offering a FREE consultation to help make a plan for 2021. Let's Talk! ASuperior Contact Center is here to support you and your team. If you have any questions about services we offer, we'd love to connect! Email or call us at 1.800.344.6470.  Happy New Year, The ASuperior Team

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Services You Should Offer In 2021

79% of businesses said that implementing live chat resulted in increased customer loyalty, sales and revenue Connecting with visitors on your website in real time. Visitors viewing your website probably have questions. Do you have live chat available so they can get quick answers? Live chat offers a low effort, convenient way for your clients to contact your business immediately while continuing to view your website. Our receptionists are available 24•7•365 to offer personalized chat service and answer their questions. They can even assist with a purchase.

90% of users would like to connect with businesses through text Let us handle inbound texts to your business number. Customers are probably texting your business number and you don’t even know it! Allow your clients to connect with your business by text and our receptionists will be there to reply 24•7•365. Inbound texts to your business number offers a competitive edge. Texting is a convenient way for your clients to contact your business. Every phone includes a messaging app and convenience always wins when it comes to communicating.

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Christmas & New Years Office Closure?

Are you closed for Christmas Eve? Christmas? New Years Eve? New Years? Having an office party? We are here to support you when the unexpected happens, but please let us know in advance when you can. Let us know of any changes in your schedule, so we may inform and serve you and your clients effectively. Email Us Your Hours

Customer Service 101

2021 Customer Experience Trends and Tactics As we begin Q4 of an eventful 2020, it’s time to look out for the 2021 customer experience trends and tactics for creating exceptional experiences in increasingly complex environments. We rounded up Eight 2021 Customer Experience Trends and Tactics to be aware of as we get ready to close out 2020. From contactless service and telehealth, to US Government buy-in, to new demands for customer experience strategy, 2021 promises opportunities and a new set of challenges. Read More

Industry News

25 Reasons Live Chat Can Help You Grow Your Business Live chat used to be a “nice to have”. In addition to phone and email, it was seen as an optional customer service offering. But lately, things have changed. Today, more than 41% of customers expect live chat on your website. Not meeting those expectations is the fastest way to lose business! The good news is that companies that do use chat to communicate with their customers see numerous benefits, including increased sales, satisfaction and service. Read The Article

7 Reasons SMS Text Messaging Is the Best Way to Reach Your Customers Text message marketing makes your company a more convenient and personable choice over your competitors. Business text messaging is a convenient way for you to connect with your customers and for your customer to connect with your business.  Effective business communication helps with customer and client engagement and can help you gain valuable insight into what your customers feel your company is doing well and where you could improve. Read The Article

Connect With Us & Join the Conversation Our clients are important to us, we love connecting on social media and being apart of their lives. We keep our social media channels up-to-date so you are always informed with the latest updates. Not only do we share news about ASuperior Contact Center on our social media, but we also share business and communication tips. Come join in on the conversation! ‌ ‌ ‌ ‌ ‌