APRIL 2023

Meet a care navigator, join the conversation on autism, and see our improved processes


Meet LaToya Mendizabal, Care Navigator

Patients need follow-ups to ensure they're accessing the best care. Here's how one Lucet care navigator closes that loop.

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Autism Acceptance


April is a time to reflect on the challenges and triumphs of individuals with autism spectrum disorder (ASD) and their supportive community. Senior Care Manager Anna Crumpecker answers some common questions about ASD and highlights how Lucet's Autism Resource Program provides for members and families.

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Neurodiversity & Looking Beyond Disability

“Optimal outcomes for someone with autism-related disabilities must be oriented toward the whole person.” Read more from Dr. Steven Merahn on how neurodiversity doesn’t always mean disability. 

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PNT Processes: Improved Resources

We’ve been working to improve the provider experience with Psychological/Neuropsychological Testing (PNT) authorization and claims. Here’s a handy guide to our updated training and policies.

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About Us

Lucet’s unique combination of people and technology is proven to optimize access to behavioral health care providers and increase a health plan’s ability to connect members to quality care. With the industry’s largest network of hundreds of care navigators and technology powered by more than 6 million assessments and more than 20 years of data, Lucet is proven to successfully identify and connect people across the entire acuity spectrum with the right care in less than 5 days on average, and often as little as 1 day.

Lucet adopts clinical practice guidelines that are meant to assist providers with screening, assessing and treating common behavioral health and substance use disorders. | Provider Portal | HEDIS Toolkit | Member Rights & Responsibilities

Medical Necessity Criteria | Provider and Facility Manual