An Important Message for NC Health Benefit Representatives

July 2024

NCFlex Resources for New Employees

Communicating available benefits to new employees can be challenging. That's why this dedicated webpage gives new employees a one-stop resource for understanding NCFlex benefits. On it, new employees will find NCFlex product videos, enrollment guides, webinars and other materials to help them make informed decisions about their coverage.


NCFlex runs a weekly report to reach newly eligible employees directly. These employees receive our New Hire email and a monthly newsletter with important updates and reminders on NCFlex benefits. We attempt to reach as many employees as possible to help educate them on what's available, so they should not unsubscribe from these emails.


If you have any suggestions or recommended additions for our communications, please email us.

NCFlex Coverage Continuation


Employment Transfers

The State of North Carolina sponsors NCFlex benefits. If an employees transfers within state government with a break of less than 31 days to another agency, university, participating community college or participating charter school, their NCFlex benefits transfer with them*. The benefits an employee was eligible for at both employing units must remain the same during a transfer. Employees may gain or lose eligibility for some NCFlex benefits if transferring between a university and a non-university employing unit.


*In some cases, benefits do not automatically transfer from one employing unit to the next. If you learn of an employee transferring to your employer from an NCFlex Participating Group with less than a 31-day break, please be sure to review the NCFlex Transfer Process Document to see if action is needed.


Separation of Employment or Retirement

If an employee leaves employment, most NCFlex plans have options to continue coverage either at the same rate they pay as an employee or a small percentage more.


Do you have employees thinking about retirement? Make sure they know their options when they leave. Our Continuation of Coverage guide lists each plan and continuation options that are available.

Voya Travel Assistance - Free Benefit with NCFlex AD&D* and Accident Plans


If employees are enrolled in the NCFlex Core or Voluntary Accidental Death and Dismemberment (AD&D)* Plan or the NCFlex Accident Plan, they also have a travel assistance benefit available at no cost.


This benefit offers enrolled employees the following when traveling 100 or more miles away from their primary residence:

  • Emergency Medical Services
  • Medical Assistance Services
  • Travel Assistance
  • Security Assistance Services


These services are available for employees and their covered dependents. The customer service center and services provided on the website are available 24 hours a day, 365 days a year, from anywhere in the world.


View the English and Spanish flyers for more information about the Voya Travel Assistance benefit. There is also a section designed to be cut out and kept on hand during travel.


*Employees of the University System of North Carolina do not participate in NCFlex AD&D and have their own AD&D product.

Brush Up On Your Benefits Knowledge

Always be prepared for any questions your employees have about NCFlex benefits by attending our monthly webinars. Each month explores a different benefit or other aspect of the administration of NCFlex's plans. Employees can also ask questions in real-time, which could provide you with valuable insight into questions that may be on your employees' minds too.


Check out our upcoming opportunities below and register on our webinars page.

July Webinar:

Friday, July 12, 12-1 p.m. Tuesday, July 30, 12-1 p.m.


We'll discuss NCFlex's Dental Plan administered through MetLife. Discover the details and differences in the plan's three options — High, Classic and Low. Plus, gain helpful insight on how to:

  • Search for an in-network provider
  • Get reviews
  • Set appointments
  • View your Explanation of Benefits (EOB)
  • Find your claims online and more!

August Webinar:

Tuesday, August 6, 12-1 p.m.

Thursday, August 15, 12-1 p.m.


We're featuring the NCFlex Vision Plan from EyeMed in August. We'll talk about how the plan works, vision wellness and common lens enhancements and materials. Plus, join to learn more about member tools and savings.

Know an HBR/UBA who would like to receive these emails?


Send them the following link:

NCFlex HBR/UBA Newsletter and Alert Sign up