FEATURE HIGHLIGHT: New 'What If Analysis' feature in Rate Comparison Tool
Customer feedback surveys indicate that customers want their utility to provide them with rate options.
MyAccount makes choosing an optional rate easier with the 'Compare your rate options' tool.
Now customers can take their rate comparison results to the next level by doing a What If Analysis. This new feature allows customers to experiment with their usage amounts to see how changes affect their energy charges.
Here's how:
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Click on the 'Compare your rate options' widget and complete the Compare Rates analysis for the date range selected
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Click on the What If Analysis links found at the bottom of each rate summary.
- Adjust the usage sliders to see how a change in electric usage is reflected in a change in charges.
New customizable text is available on the summary screen, which could include a link to more information on the utility's website about optional rate plans and/or a link to a webform for interested customers to request enrollment.
Contact Beth Carlson for more information about the rate comparison tool or options for customizing your rate comparison tool results screen.