MyAccount Minute: March 2024

March 2024

Thank you for subscribing to the MyAccount Minute. The purpose of this communication is to help you better engage your customers online. If you have feedback or suggestions for future content, please reply to this email. Check out past editions of the MyAccount Minute to learn more about what's possible with your MyAccount site.

Recent Software Updates

One-time payment confirmation screen has linked button to enroll in Auto Pay

Admin users can now search for emails not associated with an active account (see article below)

Dashboard usage graphs include a comparison for Solar Radiance

Daily Average usage widget will display, even if customer has <1 year of usage data

FEATURE HIGHLIGHT: Admin Dashboard Tiles

Admin users can easily access MyAccount site activity from the dashboard metrics tiles. Track registrations, logins, notifications and more in one place, with one click.

Filter by date range to see trends over time
Track whether customers are logging in through the web or the mobile app
See how many notifications and/or alerts are sent via email, text message or mobile app push notification
Click on any tile and see the metric in graphic form

Dashboard tiles are a quick way to get insight on how customers are using MyAccount. They can show customer preferences and provide information for potential opportunities to increase customer engagement.

DID YOU KNOW?

The 'Create an Account' screen can be customized with instructions to better guide users when registering for MyAccount access. Here are a few ideas to help customers with that process:

Include an example of account number format in the Account Number field

Add a field for customers to confirm their email address to reduce typos and other errors

Add additional instructional text above registration fields

Have other ideas, or want to incorporate any of these? Contact Beth Carlson.

Orphaned Email Addresses?

When customers enter their account number or name incorrectly (doesn't match what's in NorthStar/on their bill), they'll get an error that says: Unable to verify account. They'll also receive this error if they attempt to register with an email address that already exists in the utility's MyAccount system. This "orphaned email address" may exist because:

Email address may have been used to register in the past and the account is no longer active
Email address may be registered as a secondary user

The Admin search feature has been updated to find those 'orphaned' emails so they can be removed. Once removed, customers are able to register successfully.

To find an "orphaned email address", search for it in the Admin screen search bar. Within the search results, there will be an option to remove the email address.

New web images available to promote MyAccount and the MyAccount mobile app

Updated images are available to add or replace existing images on utility websites. Contact Steve Lightbourn for more information.

Have questions and need answers?

Check out the MyAccount FAQs document! It has answers to the most commonly-asked questions about MyAccount from across the WPPI membership.

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