MyAccount Minute: March 2023

March 2023

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Recent Software Updates

Due date has been removed from screens in the Manage Accounts view if a customer has a $0.00 or credit balance

Payment method and masked account number have been added to the payment confirmation screen

If a payment is rejected, the payment processor's error message stays on the screen until manually closed instead of fading out as success messages do, helping customers better understand why a payment fails

FEATURE HIGHLIGHT: Threshold Alerts

Feedback surveys indicate that customers want their utility to help them control their costs.

Customers can enable Threshold Alerts for electric or water usage. These alerts can help them better manage their utility usages throughout the month, saving energy and water.

Alerts can also help customers avoid high-use surprises on their next bill.

Threshold Alerts are quickly and easily set up on the Alerts screen

Alerts can be received via email or text message (or both) and can be sent to multiple email addresses or phone numbers

Alerts can be set up for the time interval of choice and for whatever usage value a customer chooses

To help determine a reasonable threshold value, the customer's average usages for the account are displayed for multiple time intervals

Each morning, MyAccount looks at the previous day's usages and automatically sends an alert to customers that exceeded their set threshold value

Interested in learning more or want to promote this feature to your customers? Contact Beth Carlson

DID YOU KNOW?

Billing alerts are available to help customers pay bills on time

Customers can opt for more than paperless billing (New Bill Notifications) through MyAccount!

Additional billing notifications can help customers stay on top of their bill due date:

Due Date Reminder - sent out one week prior to the due date, it reminds customers that the bill is due
Past Due Reminder - sent out four days after the due date has passed if the account has an unpaid balance

Easily set up on the Alerts page, customers can opt for any billing notification by email, text message (or both), and alerts can be sent to multiple email addresses or phone numbers

Bill notification emails and text messages can be customized to include amount due and other helpful content--if you'd like more information on how to do that, contact Beth Carlson

Mount Horeb promotes the MyAccount mobile app on its website

The MyAccount mobile app is available to customers of any utility with MyAccount.

To get the word out about the mobile app, Mount Horeb Utilities has added content to its website:

Rotating image on the landing page
Dedicated page highlighting benefits of the mobile app
Direct links to the Apple and Google Play stores to download the app

For more information on web content to promote the MyAccount mobile app, contact Steve Lightbourn

Have questions and need answers?

Check out the MyAccount FAQs document! It has answers to the most commonly-asked questions about MyAccount from across the WPPI membership.

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