Coming Soon: MyAccount Refresher Training - Virtual Edition
If you missed the in-person training in 2023, here's a chance to brush up on how to get the most out of MyAccount--for your customers and admin users. Note that if you attended the in-person training sessions, the content in the virtual sessions will mostly be the same.
MyAccount Refresher 101 - We'll review how all of the pieces of MyAccount work together, from NorthStar to InfoSend to Energy IP and your payment processor (especially behind the scenes), and explore some of the features that are useful for customers as well as customer service support staff.
MyAccount Refresher Advanced - This session will take a deeper dive into Admin user functionality along with the tools available to make supporting customers easier. We'll also talk about some common issues and how to address them.
Training dates and times:
MyAccount Refresher 101 Training:
Wednesday, February 28 - 9 a.m. - 11 a.m.
Thursday, March 14 - 1 p.m. - 3 p.m.
MyAccount Refresher Advanced Training:
Wednesday, March 6 - 9 a.m. - 11 a.m.
Thursday, March 21 - 1 p.m. - 3 p.m.
Learn something new from the comfort of your office! Register here.