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Recent Software Updates
User account password resets are now link-initiated instead of with an emailed temporary password
Ability to update credit card expiration dates if card was added to the online wallet after November 2021 for Paymentus users and August 2022 for PSN users
Customers will now receive an email when their credit card on file will expire, encouraging them to update the expiration date in the online wallet to avoid failed automatic payments
FEATURE HIGHLIGHT: Rate Comparisons
Survey says...customers want more rate options from their local utility. The Compare your rate options tool helps customers choose what rate is most economical for their home or business.
The Compare your rate options widget automatically displays on the customer dashboard
Customer chooses the time range for the analysis
The period's energy cost is calculated based on historical AMI usage data, comparing the standard rate to optional Time of Use rate(s).
Summary screen can link to information on your website about your Time of Use rate options and/or enrollment form
Interested in adding this feature, learning more or need ideas to get the word out to your customers about rate options? Contact Beth Carlson
Did you know?
MyAccount FAQs - answered!
There's a comprehensive document available that has answers to many common questions you or your customers may have when using MyAccount. The MyAccount FAQs document is a handy reference--check it out today!
Independence launches branded app
Independence Light, Power & Telecommunications will be launching their branded MyAccount app soon.
We look forward to learning about customers' experiences as ILPT rolls out this convenient new tool!
If you'd like more information about implementing your utility's own branded app, contact Beth Carlson
New AMI meters?
If you're in the early stages of adding AMI meters for electric or water service, please let us know so that we can get that important data available to customers in MyAccount. Please submit a ticket to the WPPI Help Desk or the WPPI Support Center and request that AMI data be sent to MyAccount.
AMI usage data also makes additional MyAccount features available to customers. Want to know more? Contact Beth Carlson
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