April 2024
Thank you for subscribing to the MyAccount Minute. The purpose of this communication is to help you better engage your customers online. If you have feedback or suggestions for future content, please reply to this email. Check out past editions of the MyAccount Minute to learn more about what's possible with your MyAccount site.

Recent Software Updates

  • Paperless enrollments now display under Bill Delivery Activity for users

  • Message System: Message Lists now include send history information

  • Bounce icon displays in Alerts listing for users when email is undeliverable

Recent Mobile App Updates

  • Updated User Interface for user profile

  • Notification status for push alerts and SMS text delivery
FEATURE HIGHLIGHT: Weekly Summary Email

The Weekly Summary notification email gives customers a personalized and customized snapshot of their previous week's electric and water usage, helping them to better track and manage their utility costs.

  • Customers opt to receive the Weekly Summary on the Alerts screen
  • The emails are sent out every Tuesday morning to those opting to receive them
  • Using AMI data from the previous week, usage and weather trends are summarized in a short and easy-to-read email
  • The Weekly Summary can be customized to include additional messages, images, links, and more to enhance customer engagement

Feedback surveys indicate that customers want their utility to help them manage their usage and costs. The Weekly Summary can help customers stay on top of their usage trends through this weekly communication.


The System Messages tool can be used to send messages to registered users within a specific area.

Here's how:

  1. Go to Message Center > System Messages from the Admin menu
  2. Add a new 'Message List'
  3. Select one of the Registered User options from the 'Notification Type' dropdown
  4. Select the Map tab and turn on Apply Map Filter
  5. Drag the red selection boundaries to enclose the area to which you'd like to send information
  6. Click 'Save Criteria'; the number of recipients will display in the Message List table
  7. Click on the 'Compose' icon to create and send the message
Secondary Users Explained
Q: How does a Secondary User get added?
A: A registered user may add a Secondary User from their User Profile screen.

Q: How does a Secondary User gain access to MyAccount?
A: A message is sent to the Secondary User's email address entered by the registered user. The message instructs the Secondary User to log into MyAccount using their email address and the password sent in a separate message.

Q: What can a Secondary User do?
A: Permissions are granted by the primary user, and include access to usage data and/or billing history for specific accounts. It does NOT include access to see account numbers, view bills or view the registered user's wallet items.

Q: How are Secondary Users indicated in MyAccount?
A: In the search results screen, Secondary Users are indicated with with an asterisk (*); Secondary Users will also be displayed on the primary user's User Profile screen.

Q: What is the purpose of the Secondary User feature?
A: Secondary User access is intended to provide high level access to another user needing to see usage or transaction history for an account.

Q: How can an additional user gain access to view and pay bills?
A: Any user needing to view and pay bills should register as a full user with their unique email address. Multiple users can be registered for access to a single account or groups of accounts under the same user number.
Promoting MyAccount - Feedback Requested!
Please let us know what you've been doing to promote MyAccount to your customers and we'll share combined responses from all member utilities in the May issue of the MyAccount Minute.

Please also let us know how we can help you in getting the word out about any feature you'd like to promote.
What feature in MyAccount have you promoted? Check all that apply.
General benefits
Usage Alerts
Paperless billing
Rate comparison tool
Billing alerts (New Bill, Due Date Reminder, Past Due)
Mobile app
Enrolling in Auto Pay
Weekly Summary email
What feature would you like to promote but need help in doing so? Check all that apply.
General benefits
Usage Alerts
Paperless billing
Rate comparison tool
Billing alerts (New Bill, Due Date Reminder, Past Due)
Mobile app
Enrolling in Auto Pay
Weekly Summary email
Have questions and need answers?

Check out the MyAccount FAQs document! It has answers to the most commonly-asked questions about MyAccount from across the WPPI membership.

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