MyAccount Minute: April 2023

April 2023

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Recent Software Updates

Admin login screen now has click-through tiles to view graphs, filterable by date, for:

Registrations (desktop and mobile)
Logins (desktop and mobile)
Forgotten passwords
Failed logins

Text notification messages can now accommodate up to 420 characters

FEATURE HIGHLIGHT: Usage Challenge

Feedback surveys indicate that customers want their utility to help them control their costs.

Customers can participate in the Energy Challenge or Water Challenge for electric or water usage (or both), encouraging them to reduce their utility costs by choosing a specific goal for energy or water savings. Once enrolled, progress toward their selected goal is displayed on each login.

The Energy Challenge and Water Challenge is found on the Property tab when in either Electric (Energy Challenge) or Water (Water Challenge) service view on the Dashboard.

Customers select a challenge savings value, based on % usage reduction

Challenge runs for 6 months

A progress widget will display, alerting customers to their progress toward their goal

Clicking the Details button on the progress widget will take customers to a table summarizing their monthly results

Interested in learning more or want to promote this feature to your customers?

Contact Beth Carlson

DID YOU KNOW?

All notification templates are customizable

Any of the email, text or push notification templates in MyAccount are customizable to best fit your needs in communicating important information to your customers.

Here are some examples of how you can add information to your existing templates:

New Bill Notification and Due Date Reminders - can include amount due and due date
Past Due Reminder - can include amount due and information about late fees, payment options, available energy assistance, etc.

Registration email - in addition to the benefits of MyAccount, tell customers about other programs and services available from their local utility, including links to information on your website

For more information on how to customize notification templates or to request specific edits to templates, contact Beth Carlson.

MyAccount Refresher Training - YOUR FEEDBACK IS REQUESTED!

Would you or your coworkers benefit from some MyAccount refresher training? What if that training could be offered in-person and closer to your utility? We're proposing to hit the road this summer to provide you with an opportunity to learn more about MyAccount and how you can help your customers benefit as users.

Two proposed training session options:

MyAccount Refresher 101 - for new staff or experienced staff that could benefit from reviewing the basic functionality of MyAccount to support customers

MyAccount Refresher Advanced - for staff that has a good understanding of MyAccount but would like to learn more about features and functionality that can help them as admin users

Both sessions would be held on one day, separated by lunch; participants would be welcome to join for one or both. Both sessions would also include a review of communications materials available to help you promote the benefits of MyAccount to your customers, along with time for idea sharing.

Please respond to this survey, and let us know your interest in MyAccount Refresher training:

Would you attend MyAccount Refresher 101 training?

Yes

Select

Would you attend MyAccount Refresher Advanced training?

Yes

Select

Would your utility be willing to host a one-day training?

Yes

Select

Have questions and need answers?

Check out the MyAccount FAQs document! It has answers to the most commonly-asked questions about MyAccount from across the WPPI membership.

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