We found that the model really scaled. We built four pillars based on that experience.
Our first pillar is building community, creating opportunities for residents to interact through activities. We allow residents to pick and host their events. Our resident leaders champion these events with advertising, purchasing, budgeting, and event hosting.
Some of these events are very unique. We have water aerobics at some of our senior sites, African dance, Sunday morning yoga, and canned food drives. One of our sites in Tennessee the team (unprompted) wanted to do an emergency preparedness kit for the tornadoes that had hit that area. These kits were distributed to not only residents but also the greater community.
Our second pillar is channeling resources. This pillar is to put residents in touch with programs and benefits that are available in their greater community. And to use Urban Villages’ size to procure discounts for our residents. Urban Village has five full-time employees tasked with procuring nonprofit and for-profit resources.
Free healthcare clinics are a big one, as well as youth camps, youth mentorship, and telecommunications. We get special deals for Verizon and AT&T for our residents. There are food-based nonprofits where nutritious food gets delivered to some of our underserved communities directly to residents’ doors. We offer financial literacy courses as well as discounts at local businesses, such as gyms, bakeries, and restaurants, that really help our residents stretch that dollar further.
Pillar three is creating community growth by developing leaders who will go out into the greater area and serve others.
My staff goes into each community and mentors all of our resident leaders. The program itself teaches skills such as budgeting, event planning, conflict resolution, technology, community building, and relationship skills. We tailor our coaching and mentorship based on what the individual's looking for.
For example, residents at one of our senior communities struggled with smartphones. So the team there did training on how to use Zoom and FaceTime, which some residents still use today to contact family members.
Pillar four is enhancing environments. We implement Greenup initiatives and education to raise awareness and engagement in everyday environmental stewardship.
First, we measure carbon output, water usage, and energy usage. Then, we benchmark these results against other communities in the area. And then, based on that, we devise a plan to lessen that environmental impact.
Some projects we implement include xeriscaping, using rain barrel collection systems, LED light swaps, low-flow toilets, energy-efficient heating, cooling, appliances, and moisture sensors.
And we host events with environmental and conservation nonprofits to bring awareness and education to our residents.
An example of that is in Salt Lake City. We partnered with the Natural History Museum of Utah. They brought a mobile museum out with some jars and nets and also taught kids how to catch bugs, learn about invasive species, and get involved in nature.
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