May 2023 Newsletter

Your monthly dose of "Answers, Help, & Hope"!

In The Spotlight:

Medicaid Call Center

To enhance customer service and provide a dedicated line to enquire about application status, existing coverage, or renewal-related inquiries, Cover Virginia opened a dedicated call center on April 3, 2023.

Here are a few things to keep in mind:

You may only submit one application and one renewal for each call.
Up to three cases may be discussed in one conversation.
Have the member's entire name, date of birth, full residential address, and social security number when you contact them on their behalf.
Your name must be listed as an authorized representative, or someone authorized to receive information about a member’s case.
The member must be on the call as well if your name is not indicated.

Call Cover Virginia at 1-855-242-8282 and choose option 7 to reach the Assister Line.

Click here to email Cover Virginia your concern!

Click here to see al FAQ's!

Click here to update your contact information for your renewal!

DSS & Fiscal Agent Updates

Consumer Direct Care Network (CDCN)

To assist you in finding a caregiver in your area, CDCN has established a free platform that links its recipients with job seekers interested in a career in caring.

MCO Updates

Virginia Premier

NationsBenefits, LLC Cybersecurity Breach

Virginia Premier recently released that one of their vendors, NationsBenefits, LLC, experienced a cybersecurity incident that affects certain members’ personal information.

To learn if you have been affected by this incident click below.

Frequently Forgotten Benefits

New Behavioral Health Services that address a crisis in youth mental health care are available to Medicaid recipients. Members who use these new services have access to preventative, community-based solutions, which helps them avoid hospital admissions. These new behavioral health services include:

Mobile crisis response teams
Short-term crisis supports
23 hours of observation

Click here to see all behavioral health services!

Patient Access Network Foundation (PAN)

The Patient Access Network (PAN) Foundation is an independent, nationwide nonprofit organization whose mission is to assist patients with life-threatening, chronic, and uncommon diseases who are insured by the federal government and private insurance companies with out-of-pocket expenses for their prescribed drugs. Through disease-specific programs, PAN has given more than 1 million patients with inadequate insurance more than $4 billion in financial help since its establishment in 2004.

Click here to see if you qualify!

SOAR 365

Visit their website!

Resource Spotlight

A variety of services are available through SOAR 365 to help with the day-to-day struggles of living with a disability. They assist Central Virginians with disabilities, as well as their families by:

Offering programs for all ages
Hosting summer camps for youth
Helping adults work towards career goals
Employment services
Adult day support
Therapy & Wellness programs

Find more resources by using our "Resource List" found on our website!

What's Happening?

May 6th: Kids & Family Expo
May 9th: Senior Lunch &Learn
May 18th: Health & Wellness Fair
May 25th: Dancing With The Local Stars Gala

Click the calendar to head to our website and learn about events near you!

May is Lupus Awareness Month

It's Lupus Awareness Month! It's a time when people with lupus from all over the country get together to raise money for lupus research, care and support services, educational materials, and events, and to increase public awareness of the physical, emotional, and financial effects of the disease.

For more information on how you can get involved to raise awareness visit the Lupus Foundation of America website!

App of The Month: (Medisafe) Medication Management

Medisafe lets you know when to take your medication. The app offers a holistic, individualized, and integrated method for navigating your treatment process for both caregivers and patients. They make offer access to copay programs, streamlined treatment onboarding, and many other resources.