"Improving our health care experience together – where people are heard, care is connected,
and whole health is possible for everyone"


It's time to talk about some of the great projects and initiatives we are working on to improve health care experiences for patients, clients, care partners and providers. We want to inform, engage and connect with our valuable partners and stakeholders to assist you in your healthcare role.  

We invite you to attend one of our Information and Engagement Sessions:

  • Tuesday, October 25th 12pm-1pm EST
  • Wednesday, October 26th 7pm-8pm EST

If you want to email your questions ahead of time, please email them to info@mloht.ca

Register for October 25
Register for October 26


We've made it easier for organizations and individuals to become members of the MLOHT with a simplified and shorter version of our membership agreement.

We now have one agreement that can be used for healthcare organizations, community organizations and individual members.

By becoming a member of our team, it means you support our work to improve healthcare experiences and share in our purpose of creating a more connected health care system by building partnerships to help patients, clients, caregivers and providers.

We encourage you to share this agreement with organizations and individuals to become members of our teamPlease fill in the Membership Agreement and send to katey.young@mloht.ca

Membership Agreement


We are excited to welcome Dr. Gord Schacter as our new Clinical Lead (Primary Care).  

In his new role beginning October 11th, Dr. Schacter will provide clinical leadership aligned with our purpose. 

Dr. Schacter has been a physician for 27 years and has been a passionate and valuable member of the MLOHT Coordinating Council since 2019. Among his many roles in the community, Dr. Schacter is the London-Middlesex Pandemic Clinical Lead and is an Executive Member of the London Middlesex Primary Care Alliance.


It is with mixed emotions that we say farewell to Glen Kearns, our Administrative Digital Health Lead. Glen has accepted a position as Chief Information Officer at Ottawa Hospital. His final day with us is October 21st.

We are excited for Glen as he enters a new chapter in his career, but his presence will be missed as he was a valuable member of our team. We wish him the best in his future endeavors.  


It is often said; "A picture is worth a thousand words".

As we work toward a more connected healthcare system, below is a one-page image outlining the various projects we are leading, partnering on or supporting, along with their timelines. 


We want to hear how the Patient, Family and Caregiver Declaration of Values is guiding your work.

The provincial declaration, adopted by our Coordinating Council in November 2021, outlines patients' and caregivers' expectations of Ontario's health care system. 

We are now collecting examples to learn how local organizations have used it in their operations, policies, etc.  We look forward to highlighting examples of how our partners are 'walking the walk'.  Please email your examples to info@mloht.ca.


Many Ocean eReferral users in our region have been actively participating in the eReferral via eFax project. If you’re someone that’s been sending eReferrals via eFax, we have a tip that may help improve your experience. 

Did you know? 

Closing the loop on your referral is easy, if you enter the appointment information within Ocean for all your eFax referrals, once you receive the booking from the specialist. This feature is only available as part of eReferral via eFax listings because these receiving sites have not yet adopted Ocean eReferral. 

For complete instructions on how to enter in the appointment information, check out this one minute step-by-step video: 

Updating an eFax Referral when Notified the Appointment has been Booked.

Carrying out this step will close the loop on your referral and complete the workflow, creating a similar experience to what you’re used to with eReferral. Your local Middlesex London Ontario Health Team and the London Middlesex Primary Care Alliance are proud to be working with the Ontario eServices Program to increase clinicians’ ability to send referrals electronically through Ocean. 

Email for Queries
Visit eReferral via eFax


We have received funding of over $43,000 from the Alliance for Healthier Communities to continue offering On-Demand Virtual Interpretation Services at Primary Care Clinic. This free virtual interpretation service can be used for any type of appointment, as long as the topic of vaccine is included in the discussion.


Over the past year, the program has supported more than 580 conversations about vaccination in people's language of comfort. We would like to expand this offering of virtual, on-demand interpretation services to more people. 


Please contact Vala Gylfadottir to access this free service for your patients.


Until November 1, 2022, Employment and Social Development Canada (ESDC) is accepting applications for projects that help improve and make facilities in Canadian communities and workplaces more accessible for persons with disabilities. This year, the Enabling Accessibility Fund (EAF) Small projects component has put a priority on the funding of projects related to shelters for those experiencing violence and gender-based violence, Indigenous organizations, Early Learning and Child Care centres, and workplaces.

Learn More

For your Wellness

Consolidated Self-Management Network Workshops

Patient Workshop: Take Charge Chronic Pain - 6-Week Series

Learn About:

  1. Techniques to deal with stress, tension, anger, frustration, depression, fatigue and isolation.
  2. Exercises to improve strength, flexibility and endurance
  3. The importance of pacing activity and rest


November 2, 2022 - December 7, 2022

9:30am - 12:00pm

Caregivers Workshop: Feeling stretched caring for a loved one?

Learn About:

  1. Reducing stress
  2. Better communication of feelings
  3. Increase the ability to make tough decisions
  4. Taking care of themselves


November 7 - December 12, 2022

1:00pm - 2:30pm

Register Now
Register Now

Mental Health Support for Healthcare Workers

Healthcare workers take care of everyone's health, but they need care too. The pandemic has been a difficult time and has made everyone extra vulnerable to developing mental health related challenges, including among health or community care workers. 

St. Joseph's Healthcare Hamilton provides fast, free, confidential support to health or community care workers from across Ontario’s west region. Simply call St. Joe's Connect at 905-522-1155, extension 36499 or complete the referral form at stjoes.ca/hcwmentalhealthsupport and receive support within 24 hours.

Call St Joe's Connect
Fill the Referral Form
From our Partners

We would like to share the following resources and updates from our partners for you to check out:

Ontario Caregiver Organization

Webinar: The Essential Role of Caregivers in improving Transitions and Addressing Alternative Level of Care. Insights, leading practices and resources from Ontario Health Teams.


Tuesday, October 18 from 1-2pm


CMHA's BounceBack Ontario Program

Webinar to discuss cancer survivorship, patient challenges and how primary care providers can address physical, psychosocial and mental health needs of their patients.

When: Tuesday, October 18 at 12pm


Palliative Education Series

This series consists of 8 sessions that are designed for health care providers. The sessions will explore a palliative approach to care for people with non-malignant diseases.


Hospice Palliative Care Workshop

The London Middlesex Hospice Palliative Care Committee is hosting a virtual Hospice Palliative Care Workshop - Communication and Connection: End of Life Navigation.

Get Involved with the
Middlesex London OHT

Formalize your membership

Becoming a member of the Middlesex London OHT signals support for the Middlesex London OHT’s work to improve our healthcare experience together, moving forward.

If you would like to learn more about formalizing your membership, please reach out to Middlesex London OHT Lead Amber Alpaugh-Bishop: Amber.Alpaugh-Bishop@mloht.ca.

Please share this update with your sector/cluster!

If you have received this email and have not already joined our mailing list, please subscribe.

We are thankful for the hard work of our Coordinating Council. View current Coordinating Council list here.

If you have any questions, reach out at info@mloht.ca.

Linkedin  Twitter