Member Billing Update | Monthly Freeze Fee
Since reopening our doors in July, we’ve welcomed back 880+ members, 38 punch pass users, many day pass users and guests all while continuing to maintain a high level of new health + safety requirements.

It hasn’t come easy and it requires a lot of extra work from our staff as well as cooperation from our members and guests, but it’s our new reality and we’re taking this commitment to our community very seriously. 
MEMBER EXPERIENCE

In addition to our reduced capacity, reservation system and frequent deep cleaning of high use areas, we’re also actively enforcing a thorough set of health + safety guidelines. ​​​

Thanks to the hard work of our staff and the respect our community has shown by adhering to these new rules, we’ve now returned to nearly full operations and offerings, including:
RETURN TO REGULAR HOURS:
We're excited to announce that we have now returned to our full, pre-COVID operating hours!

Monday - Friday: 6am - 10pm
Saturday: 9am - 10pm
Sunday: 9am - 7pm
CLIMBING + FITNESS
Reservations are available for members, member guest passes, punch passes, intro passes and day pass users (14+).

Our 2-hour time slots allow up to 272 checks-is per day with never more than 39 guests in the gym at one time and the reservation by zone system works to prevent crowding in certain areas.
CLIMBING SCHOOL
For those ready to take their climbing to the next level, our climbing school courses are capped at 5 participants each making this a great time to sign up for a Movement + Technique or Lead Climbing class.

Check out our schedule for all available dates, times + courses!
GROUP FITNESS
We’re excited to have Group Fitness classes back at Edgeworks, including Yoga and Edge Circuit 60!

Check out our fitness schedule to reserve your spot in class; space is limited to 5 participants and separate reservations are required.
YOUTH PROGRAMS
In addition to the return of our long standing Team Edgeworks, Club and Junior programs, we’ve also introduced a new “Brain Break” climbing class designed to fit remote learning schedules, keep kids active and give them a break from screens!

RETAIL
Whether it’s indoor or outdoor gear that you’re looking for, our newly updated retail area has what you need – shoes, ropes, belay devices, quickdraws, packs, helmets + more.

Members still received an additional 10% off retail purchases!
MEMBERSHIP FREEZE FEES

In March, we made a promise to you - to offer and honor free membership freezes until we were able to reopen; and we’ve held that promise through all of our different stages of reopening.

Given the progress we’ve made returning to our new “normal”, the timeline for the free freeze option has now concluded. Beginning November 1, a $10/month freeze fee will apply to all frozen memberships. 
 
We realize this news may present you with a perplexing decision and that is why we’re giving you several days - until October 31 - to consider your options. 

  1. Remain FROZEN at the $10/month freeze fee and avoid paying another startup fee when you come back - no action needed!
  2. UNFREEZE your membership, make a reservation online and join us for a quiet session at the gym - our low capacity numbers make it feel like you have the place to yourself!
  3. CANCEL your membership and wait to return when the time is right for you - action required! 
 
VERY IMPORTANT! For those wishing to cancel, you must go online and submit your cancellation request no later than October 31; failure to do so will result in a $10 freeze fee charged to your account on November 1.
MEMBERSHIP DECISION

As you consider these options, we ask that you remember this …
 
We are all Edgeworks -- including you! Together we make up this small, locally owned business employing up to 50+ people from the Tacoma area. You are part of the community that helped build this gym and for this reason, we will always be committed to you and committed to providing the best experience possible even during this uncertain time.

Our goals have been (and always will be) to honor and understand the choices our members feel are best for them and be transparent with everything we do.

We also understand this is still a tough situation for many and cancelling your membership might be necessary. If that is the case for you, we truly hope to see you back in the gym soon.

Thank you.
Edgeworks Climbing + Fitness edgeworksclimbing.com