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"Life is like riding a bicycle, to stay balanced you must keep moving."
!!IMPORTANT REMINDER!! Deadline Announcement for Applicable Self-Directed Employees (SDEs) with PPL to Complete All Mandated Trainings  

This communication was previously released on April 3, 2023. It is being resent as the June 1, 2023 deadline is approaching.

Please note that SDEs with a hire date after December 1, 2022 will continue to have the customary six-months (180 days) from their date of hire to the complete the above requirements. If those requirements are not met the SDE will be unable to provide services and receive payment.

This communication is applicable to Employers of Record and Self-Directed Employees (SDEs) who utilize the Vendor Fiscal/Employer Agent (VF/EA) SDE Model with PPL. The Division’s federally approved waivers have embedded requirements that all paid staff (regardless of familial relation) must complete mandated trainings. SDEs have six-months (180 days) from their date of hire to complete these trainings.   
Beginning April 3, 2023, all SDEs hired on or before December 1, 2022 who have been employed six-months (180 days) or longer must complete all outstanding mandated trainings by June 1, 2023. This includes CPR/First Aid Recertification, which must be renewed once every two years. If the mandatory trainings and the Training Certification Form and/or CPR/First Aid Recertification Form are not completed and submitted to PPL by June 1, 2023, the SDE will be unable to provide services and receive payment. These forms can be submitted via or by fax to 1-844-842-5978.
!!NEW!! – Sent on Behalf of Access Link – Launch of the
Access Link Rider’s Choice Pilot (ALRC)
Access Link Riders’ Choice Pilot is the safe, easy, and flexible alternative to Access Link. The program offers Access Link customers the opportunity to allow Access Link to move some of their rides to transportation network companies. Access Link is starting with Lyft and Uber Spring of 2023. 
When a customer’s ride is moved to one of the Access Link Riders’ Choice Pilot providers, the customer’s fare is the same as it was with Access Link. The customer may even get to enjoy a faster, more direct ride to their destination.
If you choose to join the Access Link Rider’s Choice Pilot program, you will continue to call Access Link to make ride reservations. Access Link will decide whether your ride will be moved to one of the Access Link Riders’ Choice Pilot providers or remain with Access Link. If the ride is moved, you will receive a text message and/or phone call from the Access Link Rider’s Choice Pilot provider. If the ride remains on Access Link, you will receive the normal Access Link reminder call.

Mobile Access:

Access Link Online is conveniently available from your smart phone. You will be able to check the status of and cancel upcoming rides, request a ride, view your rides and update your customer account information. We recommend using Google Chrome or Safari as your web browser.
Important Information to Know about the ALRC Pilot:
  1. You must be a certified Access Link customer. For information on applying for Access Link service click here.
  2. Your EZ-Wallet account cannot have a negative balance.
  3. Joining the pilot program does not guarantee that any of your Access Link reservations will be moved to an Access Link Riders’ Choice Pilot provider.
  4. When booking an Access Link ride, you should always be prepared to be serviced by Access Link and pay the Access Link fare.
  5. ALRC pilot providers offer origin-to-destination service like Access Link.
  6. Right now, there is no limit to how many rides you can take with the transportation network companies in this pilot.
  7. The ALRC pilot providers will only travel within the service area, which is still ¾ mile from a local fixed route bus.
  8. ALRC pilot operators are not required to carry customer bags or luggage. They will assist with securing items, boarding, and exiting the vehicle.
  9. ALRC pilot operators will wait the same 5 minutes as the Access Link operators for customers to board and are not required to wait with a customer for a “hand-off” at their destination.
  10. You are free to express your preferred Access Link Riders’ Choice Pilot provider, but there is no guarantee all your Access Link Riders’ Choice Pilot rides will be serviced by your preferred provider.
!!UPDATE!! Temporary Service Modifications

The Temporary Service Modifications document has been updated. The policy contents are unchanged from the last release outside of updating dates. This document describes how referenced service modifications will continue to be in place until six months after the Federal Public Health Emergency (PHE) ends. The Federal PHE will end on May 11, 2023, therefore, the Temporary Service Modifications will end six months later on November 7, 2023. Please plan accordingly.
Relaxing of Requirements for Services to be Delivered In-Person and/or in Community Settings
The requirement that services be delivered in person and the requirement that service delivery take place in a community-based setting outside of an individual’s home continue to be temporarily relaxed for the following services, as applicable. Individuals may continue to receive one-to-one in-home supports. In-home support for individuals receiving Individual Supports-Daily Rate (IS-Daily Rate) and individuals living in a provider-managed residential settings (e.g. group homes, supervised apartments, etc.) are permitted so long as there is not a reasonable out-of-home option for services as determined by the planning team. In all cases, the planning team shall continue to carefully consider the potential health risks and be in agreement with adding or continuing in person in-home supports. In-home supports and remote delivery, via telephone or other medium, is temporarily an option for the services listed below regardless of living situation:
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65 Ramapo Valley Road, Mahwah, NJ 07430